Silvia Escamilla
Weslaco
Summary
Professional, skilled in crafting high-quality beverages and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Expertise in coffee preparation, machine maintenance, and inventory management, with friendly and approachable demeanor.
Overview
10
10
years of professional experience
Work History
Childcare Provider
South Riva Ridge CDC
07.2022 - 06.2025
- Assisted in planning and implementing educational activities for children.
- Maintained a safe and clean environment to promote child health and safety.
- Supervised daily routines to ensure children's well-being and engagement.
- Communicated effectively with parents regarding children's progress and needs.
- Monitored children's behavior to encourage positive interactions and conflict resolution.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
Barista
Starbucks
10.2021 - 01.2022
- Prepared and served high-quality beverages consistently, ensuring customer satisfaction.
- Maintained cleanliness and organization of workstations to uphold health standards.
- Collaborated with team members to streamline operations during peak hours, improving service speed.
- Controlled line and crowd with quick, efficient service.
- Developed knowledge of coffee varieties and brewing methods to enhance customer recommendations.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Followed exact recipes for mixing and preparing beverage and food items.
Front Desk Receptionist
Strong Base Jiu-Jitsu
02.2015 - 01.2021
- Managed front desk operations, ensuring efficient check-in and check-out procedures.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated appointment scheduling and maintained accurate records for clients and staff.
- Assisted in training new receptionists on operational protocols and system usage.
- Maintained cleanliness and organization of the reception area to create a welcoming environment.
- Utilized office management software to track appointments, manage phone calls, and process payments.
- Developed strong working relationships with team members, fostering a positive work environment.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Education
High School Diploma -
Montgomery High School
San Diego, CASkills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Opening and closing duties
- Active listener
- Cleanliness
- Order taking
- Excellent memory
- Professional demeanor
- Multitasking and organization
- Clear communication
- Team collaboration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Childcare Provider
South Riva Ridge CDC
07.2022 - 06.2025
Barista
Starbucks
10.2021 - 01.2022
Front Desk Receptionist
Strong Base Jiu-Jitsu
02.2015 - 01.2021
High School Diploma -
Montgomery High School
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