Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Silvia Fernandez

Queens,NY

Summary

Exceptional customer service. Skilled in providing personalized assistance, successfully resolving conflicts, and collaborating with my team partners. Recognized for outstanding customer service and successful handling emergencies. Bilingual in English and Spanish. CPR and First Aid certified.

Overview

10
10
years of professional experience

Work History

Kindergarten Teacher

LEEP Dual Language Academy
2022.08 - 2024.06

Lesson planning, created and taught unique creative lessons (math and literacy) for students with varying learning styles. Taught foreign language skills (Spanish), boosting the ability to concentrate. Stablished strong parent communication channels, updating them on positive student’s attributes, and tools to address areas for improvement at home.

Preschool Teacher

Maryel School of New York
2020.09 - 2022.06

Prepare and implement unique and personally-developed lessons. Developed basic math and literacy curriculum and testing methods for students. Frequently work and contact with families to discuss students develop and behaviors.

Hotel Front Desk Agent

Eurostars Wall Street
2018.12 - 2020.08

Managed front desk operations, ensuring customer satisfaction, greeted guests, checked guests, in and out, provide concierge service. Managed reservations and cancellations. Answered incoming calls, provided information and excellent costumer service.

Waitress

Harry's Italian Restaurant
2017.07 - 2018.11

Greeting and seating guests, providing and explaining menus, taking food and drinks orders accurately and efficiently. Delivering orders, serving food and beverages to guests in timely manner. Clearing tables and resetting them for the next guest.

Waitress

Liberty Warehouse
2014.01 - 2017.06

Directed guests to facilities as required. Serve innovative menus for weddings, corporates events and private parties. Providing recommendations and answering any questions, ordered special request for clients. Arranging food buffets and maintaining food service.

Education

Diploma in Airline Cabin Crew Service -

Alisson
United Kingdom
07.2024

Disabilities in Infancy And Early Childhood -

Touro College
New York, NY
05.2017

Bachelor’s in Primary Education Instruction -

Complutense University
Madrid, Spain
06.2013

Skills

Costumer service

Service skills

Time management

Interpersonal skills

Attention detail

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Kindergarten Teacher

LEEP Dual Language Academy
2022.08 - 2024.06

Preschool Teacher

Maryel School of New York
2020.09 - 2022.06

Hotel Front Desk Agent

Eurostars Wall Street
2018.12 - 2020.08

Waitress

Harry's Italian Restaurant
2017.07 - 2018.11

Waitress

Liberty Warehouse
2014.01 - 2017.06

Diploma in Airline Cabin Crew Service -

Alisson

Disabilities in Infancy And Early Childhood -

Touro College

Bachelor’s in Primary Education Instruction -

Complutense University
Silvia Fernandez