Silvia Flores Paz
Rosharon,USA
Summary
Detail-oriented professional with expertise in customer service, transportation, logistics, quality control, and industrial construction. Skilled in commercial vehicle operation, quality inspections, documentation, data entry, and team leadership. Committed to maintaining safety standards and compliance while enhancing operational efficiency and customer satisfaction.
Overview
1
1
Certification
18
18
years of professional experience
Work History
FME
Fagen Inc.
Anadarko, OK
11.2025 - Current
- Ensured accuracy of documentation and data entry records to maintain compliance.
- Followed strict safety compliance procedures on industrial job sites.
- Facilitated site preparation and handled materials to streamline workflow.
- Operated hand tools safely and efficiently.
- Conducted thorough site cleanup to remove hazards. and removed debris and hazards.
- Contributed to daily operations by upholding safety standards on job sites.
Quality Control
Mortenson
Denver, CO
02.2023 - 11.2025
- Performed quality control inspections on construction projects.
- Tracked and reported quality metrics to identify trends and inform project adjustments.
- Tracked and reported quality metrics and inspection results.
- Developed quality assurance documentation to standardize processes and enhance compliance.
- Conducted inspections ensuring adherence to company standards and project specifications, mitigating potential issues.
Bus Driver
Houston Independent School District
Houston, TX
04.2021 - 02.2023
- Safely transported students while complying with all traffic laws and district policies.
- Coordinated routes based on traffic and weather conditions.
- Conducted pre-trip and post-trip vehicle inspections.
- Documented incidents thoroughly for review and documentation.
- Conducted safety inspections at various sites to ensure compliance with regulations.
- Coordinated routes considering traffic and weather conditions to optimize travel efficiency.
- Maintained accurate records through data entry.
- Demonstrated time management, route planning, communication, and leadership as a substitute driver to maintain service continuity.
Delivery Driver / Dispatcher
Apex Delivery Services
Sugar Land, TX
03.2019 - 04.2021
- Completed 150–200 daily deliveries while maintaining efficiency.
- Managed confidential customer and delivery information to ensure privacy and trust.
- Coordinated driver routes and dispatch operations.
- Handled loading and unloading of packages efficiently at distribution center.
- Coordinated driver routes and dispatch operations to optimize delivery efficiency.
- Delivered exceptional customer service while tracking route performance to enhance customer satisfaction.
Delivery Driver / Front-End Associate
Ace Flowers
Houston, TX
01.2013 - 03.2019
- Planned and managed efficient delivery routes to ensure timely service.
- Completed bulk pickups and deliveries.
- Planned and managed delivery routes.
- Provided support to customers by answering inquiries and resolving issues. in person and over the phone.
- Processed customer transactions and payments accurately to maintain financial integrity.
- Maintained an organized work environment.
- Cataloged floral inventory during holiday seasons during holiday seasons.
Front-End Associate / Assistant Manager
Kolache Factory
Houston, TX
01.2010 - 01.2011
- Delivered exceptional customer service, enhancing customer satisfaction and loyalty.
- Processed sales, payments, returns, and exchanges, ensuring accurate transactions and efficient service.
- Assisted with complaint resolution and sales initiatives.
- Managed inventory levels to ensure products were available for customers. to ensure adequate stock availability. and stocked merchandise.
- Trained and developed new employees.
- Resolved customer complaints effectively and sales initiatives.
Front-End Associate / Assistant Manager / Manager
Kmart
Charles City, IA
05.2008 - 12.2010
- Supervised daily retail operations.
- Recruited, trained, and developed employees.
- Managed inventory and store supplies to ensure product availability and optimal stock levels.
- Oversaw opening and closing procedures.
- Balanced cash registers and processed customer transactions to maintain financial accuracy and enhance customer experience.
- Resolved customer concerns and handled returns and exchanges to ensure customer satisfaction and foster loyalty.
- Assisted with staffing, scheduling, and goal planning.
Education
GED -
Sharpstown Learning Center
Houston, TXSkills
- Logistics & Route Planning
- Fleet Management
- Quality Control & Inspection
- Inventory Management
- Safety Compliance
- Data Entry & Documentation
- Microsoft Office
- Time Management
- Problem Solving
- Team Leadership
- Customer Service
- Financial Reporting
Certification
- CDL Class B with Air Brakes Endorsement
- OSHA 10 Certification
- TWIC Card
- CPR Certified
Timeline
FME
Fagen Inc.
11.2025 - Current
Quality Control
Mortenson
02.2023 - 11.2025
Bus Driver
Houston Independent School District
04.2021 - 02.2023
Delivery Driver / Dispatcher
Apex Delivery Services
03.2019 - 04.2021
Delivery Driver / Front-End Associate
Ace Flowers
01.2013 - 03.2019
Front-End Associate / Assistant Manager
Kolache Factory
01.2010 - 01.2011
Front-End Associate / Assistant Manager / Manager
Kmart
05.2008 - 12.2010
GED -
Sharpstown Learning Center