Silvia Garcia

· Oversee multiple communities within a designated region, supporting site teams to achieve budgeted occupancy, financial, and operational goals.

· Guide and mentor Community Managers and Assistant Managers to drive performance and resident satisfaction.

· Collaborate with leadership to implement company-wide strategies and ensure compliance with policies.

· Monitor leasing, renewals, and financial metrics to optimize NOI and asset performance.

· Partner with maintenance and construction teams on capital projects and renovations.

· Conduct regular site visits, audits, and inspections to maintain high standards across properties.

• Serve in a flexible role, managing different properties as needed to ensure operational continuity and high standards of service.
• Address unique challenges at each property, implementing customized solutions that enhance resident satisfaction and property performance.
• Collaborate with property teams across locations to share best practices and streamline management processes.

• Managed daily operations of the residential community, maintaining high occupancy and resident satisfaction.
• Oversaw tenant relations, including conflict resolution and community engagement activities to foster a positive living environment.

• Streamlined operations by communicating efficiently with clients, keeping meticulous records, managing budgets, and fostering internal collaboration.
• Inspected units before and after tenant moves, wrote effective leases, and determined charges or readiness for new tenants.
• Increased office organization by creating efficient filing systems and managing confidential information carefully.

• Administered property-related budgets, reviewed invoices, and tracked costs.
• Conducted property showings and inspections to ensure high standards and resident satisfaction.
• Leadership and development of leasing team at multi-site property
• Oversaw renovations of interior units and exterior amenity areas

• Handled all tenant logistics, including leases, appointments, showings, move-ins, and move-outs.
• Collaborated with Project Managers and Maintenance Supervisors on property projects, including interior renovations.

• Collaborated with property management team to address resident inquiries and concerns promptly.
• Developed and implemented engaging community events to increase resident satisfaction and engagement.
• Developed and implemented innovative policies and strategies, such as online rent payments, to promote resident self-sufficiency.

• Conducted property tours for prospective tenants, highlighting key features and amenities.
• Oversaw lease agreement signings and explained rental policies and procedures.
• Resolved tenant complaints and maintenance issues in a timely and professional manner.