Silvia Jutzuy
Burbank,CA
Summary
Dedicated professional with expertise in customer relationship management and team training. Proven track record of enhancing client satisfaction and driving sales through effective problem-solving and visual merchandising. Detail-oriented with extensive experience in customer service and sales, consistently delivering exceptional service that fosters loyalty and drives business growth.
Overview
1
1
Language
21
21
years of professional experience
Work History
Retail Sales Associate
Tj Maxx Dept Store
Burbank, California
12.2025 - Current
- Assisted customers in locating products and provided knowledgeable recommendations.
- Processed customer transactions accurately using point-of-sale systems.
- Managed merchandise displays to enhance store aesthetics and product visibility.
- Maintained cleanliness and organization of sales areas for a positive shopping experience.
Client Relationship Specialist
ArcLight Insurance
Pasadena, California
04.2019 - Current
- Developed strong client relationships through proactive communication and engagement.
- Delivered exceptional service to customers, fostering long-term relationships for future business opportunities.
- Managed client inquiries and provided timely support to enhance client satisfaction.
- Assisted clients in comprehending insurance products and services tailored to specific needs.
- Coordinated policy information updates to ensure accuracy and clarity for clients.
- Maintained detailed documentation of client interactions for future reference.
- Trained new staff on client relationship management best practices and tools.
Business Development Center Manager
Robertson Honda
North Hollywood, California
06.2009 - 03.2019
- Implemented lead generation strategies to attract potential customers.
- Managed daily operations of business development center team.
- Trained staff on customer service and sales techniques.
- Oversaw scheduling of appointments for customer interactions.
- Facilitated regular team meetings to discuss performance and goals.
- Monitored progress of team members against established goals and objectives.
- Identified opportunities for improvement in existing processes related to customer service delivery.
Sales Representative
Mundo Cellular
Los Angeles, California
09.2005 - 12.2008
- Engaged customers to understand their mobile needs and preferences.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Maintained up-to-date knowledge of industry trends and competitor offerings.
- Managed inventory levels and coordinated stock replenishment efforts.
Education
Bachelor of Science - Business Management
California State University, Los Angeles
Los Angeles, CA01-2022
Associate of Arts - Business Management
Los Angeles City College
Los Angeles, CA01-2018
Skills
- Point-of-sale systems
- Product display strategies
- Inventory management
- Sales techniques
- Customer relationship management
- Client inquiries
- Staff onboarding techniques
- Organizational skills
- Problem solving
Languages
Spanish
Native/ Bilingual
Accomplishments
- Deans Honor Roll
- Cum Laude Graduate
Timeline
Retail Sales Associate
Tj Maxx Dept Store
12.2025 - Current
Client Relationship Specialist
ArcLight Insurance
04.2019 - Current
Business Development Center Manager
Robertson Honda
06.2009 - 03.2019
Sales Representative
Mundo Cellular
09.2005 - 12.2008
Bachelor of Science - Business Management
California State University, Los Angeles
Associate of Arts - Business Management
Los Angeles City College