Silvia Lucena
Louisville,Ky
Summary
A dedicated and goal oriented individual motivated to maintain customer satisfaction and contribute to company success. Reliable and driven, with strong time management and prioritization abilities. Fast abilities to learn and be a great contribute to your company. HIGHLY ENTHUSIASTIC COSTUMER SERVICE WITH 5 plus years of experience. Reliable, diligent and flexible professional with superb communication capabilities.
Overview
15
15
years of professional experience
Work History
Billing Agent, Bilingual Customer Service
Riverlink Tolls
02.2018 - 02.2019
- My job consist of helping costumers with billing problems, concerns, disputes, or just wanting to pay the tolls bill they have received, making sure the costumer understands the ways the billing system works a lot of time opening accounts for the costumer, making sure that when it comes to the end of the day my countdown is matching what the system says.
- I am involved with Excel, Microsoft, tablo, titanium, toll division system, few of what I used in my computer on an every day basis.
- Helping Spanishʼs speaking costumers on how to save money using an account, making sure they are happy and understanding of how Riverlink Works.
Customer Service Representative
Thorntons
01.2019
- My job consist of taking care/cashing costumers out of each sale working 3rd shift position managing the entire store alone, managing money deposits and audit/admin paperwork.
- Selling alcohol, lottery etc.
Picker, Packer, Unloader
Arvato Warehouse
01.2018
- My job consists on picking boxes, scanning each item individually and making sure the quantity requested matches the amount scanned.
- We also have to make sure we have the correct item that is requested by the customer/company.
- Everything must be completed in a timely matter all while paying close attention to detail. This was a temp/seasonal job.
Prep, Host, Cashier, Cook
Roosters Restaurant
01.2016 - 05.2018
- I have been working at Roosters for a few years now. I began as a full-time prep/cook. Shortly after I was also trained as a hostess and cashier.
- I used to rotate roles on different days. Some days I would do prep/cook and other days I would work in the front of the house as a hostess and cashier.
- Some of my responsibilities include but are not limited to answering phone calls, taking to-go orders, seating customers, counting and making sure the drawers have the exact money as what the computer/manager requires, processing Keno - Lottery tickets and providing an excellent customer experience.
Server, Host, Cashier
Shoney's Restaurant
01.2010 - 01.2012
- Present good customer service with great attitude, Making sure my customers food was out in time, hot and the way they asked for it.
- I would also help out as cashier/hostess answering and taking to-go orders as well as Paying out customers checks.
Cook / Host
Roosters
11.2020 - 05.2025
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Education
Spanish Medical Interpreter - undefined
Bridging The Gapp
11.2018
G.E.D - undefined
Adult Education
Louisville, KY10.2018
Skills
- Fluent English
- Fluent Spanish
- Microsoft Office
- Word
- Excel
- PowerPoint
- Excellent communication skills
- Multitasking
- Fast learner
Timeline
Cook / Host
Roosters
11.2020 - 05.2025
Customer Service Representative
Thorntons
01.2019
Billing Agent, Bilingual Customer Service
Riverlink Tolls
02.2018 - 02.2019
Picker, Packer, Unloader
Arvato Warehouse
01.2018
Prep, Host, Cashier, Cook
Roosters Restaurant
01.2016 - 05.2018
Server, Host, Cashier
Shoney's Restaurant
01.2010 - 01.2012
Spanish Medical Interpreter - undefined
Bridging The Gapp
G.E.D - undefined
Adult Education
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