Silvia Marroquin
Reseda
Summary
Dynamic and detail-oriented Medical Assistant with extensive experience at Heritage Medical Associates. Proven ability in patient documentation and effective communication, ensuring compliance and enhancing patient care. Skilled in laboratory testing and EHR management, consistently maintaining confidentiality while improving clinic efficiency and patient satisfaction. Fluent in Spanish, facilitating better patient interactions.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Laboratory Medical Assistant
Heritage Medical Associates - Pediatrics
Nashville
09.2021 - 12.2024
- Coordinate with the Laboratory Manager to ensure quality control documentation, laboratory equipment, and supplies were properly maintained and met operational compliance, resulting in all logs, equipment, and supplies meeting compliance, ensuring proper patient care.
- Incorporated outside records into charts and EHR.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Collected samples from patients for laboratory testing purposes.
Registered Medical Assistant
Heritage Medical Associates - Pediatrics
Nashville
09.2021 - 12.2024
- Assist physicians with examinations, procedures, and patient education, improving clinic efficiency.
- Document patient medical histories and update EHRs, reducing documentation errors.
- Administer injections and collect laboratory specimens, ensuring patient comfort and compliance.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Answered incoming calls, responded to inquiries, and scheduled follow-up visits as needed.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Documented notes during patient visits.
- Prepared treatment rooms for patient examinations.
- Maintained clinical records according to HIPAA regulations.
- Adhered to HIPAA regulations while handling confidential patient information.
Registered Medical Assistant
Ascension Neurology
Nashville
09.2020 - 09.2021
- Performed numerous referrals to specialist's offices and precertification for MRI, and CT scans
- Answered incoming calls, responded to inquiries, and scheduled follow-up visits as needed.
- Measured vital signs and took medical histories to prepare patients for examination.
- Organized charts, documents and supplies to maintain team productivity.
- Provided instruction to patients on medication usage and treatment plans.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Prepared Botox injections for migraine patients
- Ensured all medical equipment was functioning properly prior to use.
- Assisted physicians in exams, treatments, and procedures.
Medical Assistant
Heritage Medical Associates - Internal Medicine
Nashville
07.2018 - 09.2020
- Incorporated outside records into charts and EHR.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations..
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Scheduled appointments for patients via phone and in person.
- Administered injections, medications and treatments as directed by the physician.
- Documented notes during patient visits.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
Medical Assistant
St. Thomas Medical Group
Nashville
11.2013 - 07.2018
- Incorporated outside records into charts and EHR.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Changed dressings on wounds to prevent infection and check for healing.
- Educated patients about medications, procedures and physician's instructions.
- Scheduled appointments for patients via phone and in person.
- Administered injections, medications and treatments as directed by the physician.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
Medical Assistant
Brentwood Children's Clinic
Brentwood
06.2008 - 11.2013
- Incorporated outside records into charts and EHR.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Cleaned and maintained medical equipment following procedures and standards.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Changed dressings on wounds to prevent infection and check for healing.
- Collected samples from patients for laboratory testing purposes.
- Educated patients about medications, procedures and physician's instructions.
- Scheduled appointments for patients via phone and in person.
- Positioned patients properly during examination or treatment for comfort and safety.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Conducted spirometry testing, audiograms, and other diagnostic tests as requested by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Education
Certified Phlebotomy Technician - Phlebotomy
Phlebotomy Training Specialists
Van Nuys05-2025
Associates Degree - Medical Assistant
High Tech Institute (Anthem)
Nashville, TN05.2003
Skills
- Fluent in Spanish
- Electrocardiography (EKG)
- Patient documentation
- Clinical support
- Effective communication
- Patient education
- Maintaining confidentiality
- Wound care and irrigation
- Pulmonary function tests (pfts)
- Administer injections
- Medical terminology
- Laboratory testing
- Electronic health records
- Venipuncture and phlebotomy
- Specimen processing
- Time management
Certification
- RMA Certificate, American Medical Technologists, 11/01/20
- CPR, American Red Cross, 03/01/23
- CPT1, Phlebotomy Training Specialists, 3/12/2025
References
References available upon request.
Timeline
Laboratory Medical Assistant
Heritage Medical Associates - Pediatrics
09.2021 - 12.2024
Registered Medical Assistant
Heritage Medical Associates - Pediatrics
09.2021 - 12.2024
Registered Medical Assistant
Ascension Neurology
09.2020 - 09.2021
Medical Assistant
Heritage Medical Associates - Internal Medicine
07.2018 - 09.2020
Medical Assistant
St. Thomas Medical Group
11.2013 - 07.2018
Medical Assistant
Brentwood Children's Clinic
06.2008 - 11.2013
Certified Phlebotomy Technician - Phlebotomy
Phlebotomy Training Specialists
Associates Degree - Medical Assistant
High Tech Institute (Anthem)