Silvia Martinez Guerra
PALMDALE,CA
Summary
Dynamic banking professional with extensive experience at First City Credit Union, excelling in accurate cash processing and service excellence. Proven track record in cross-selling bank products and enhancing customer satisfaction through effective communication. Bilingual in Spanish, I foster positive relationships while ensuring compliance and operational efficiency.
Overview
19
19
years of professional experience
Work History
Teller
First City Credit Union
07.2019 - Current
- Processed customer transactions efficiently, ensuring accuracy in cash handling and record maintenance.
- Assisted customers with account inquiries, providing timely and informative responses to enhance satisfaction.
- Collaborated with team members to streamline operational workflows, improving service delivery times.
- Mentored junior tellers on best practices for customer engagement and transaction processing techniques.
- Ensured compliance with regulatory requirements during all transactions, maintaining high standards of security and integrity.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Processed customer transactions promptly, minimizing wait times.
- Boosted cross-selling of bank products by identifying customer needs during transactions.
- Facilitated introduction of new tellers by mentoring them on bank procedures and customer service excellence.
Senior Teller
First City Credit Union
12.2006 - 05.2018
- Executed wire transfers, stop payments and account transfers.
- Monitored and verified suspicious activity on customer accounts.
- Assisted customers with banking needs and inquiries.
- Maintained friendly and professional customer interactions.
- Cross-sold credit cards, loans and other bank products.
- Educated customers on online banking and mobile banking applications.
- Answered inquiries regarding checking and savings accounts and other related products.
Education
High School Diploma -
San Fernando High School
San Fernando, CASkills
- Accurate cash processing
- Service excellence
- Efficient transaction processing
- Effective cross-selling strategies
- Comprehensive product understanding
- Fluent in Spanish
- Strong work ethic
- Positive
- Approachable
- Professionalism and courtesy
Timeline
Teller
First City Credit Union
07.2019 - Current
Senior Teller
First City Credit Union
12.2006 - 05.2018
High School Diploma -
San Fernando High School