Theresa Fendley
Colorado Springs,CO
Summary
As a self-starter with more than 12 years of customer service experience and team leadership, I would be an asset to the team. As a team member I would bring a very positive and outgoing perspective to the team. I enjoy working with people and helping provide a memorable experience. I am a fast learner and a loyal employee. #readytowork Authorized to work in the US for any employer
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Manager
Roto Rooter Services Company
11.2020 - 07.2024
- Provided high class customer service as well as worked to keep the office going smooth. Paid bills for the building and did paperwork for payroll for employees each week. Collections and billing are also a part of my duties to include relationship building with third parties for collections and lien. Handling customer complaints was also a duty as office manager for Roto Rooter.
- Collected payments
- Managed office supplies
- Handled filing
- Handled all financials
- Scheduling
- Admin support
- Tech support
Administrative Assistant
Jewett Roofing Company
02.2020 - 03.2020
- I helped with office organization, and Quick books input. I answered phones, wrote invoices into to Quick books as well as dispatch requests for the company. Learned roofing materials and costs and created maps of job sites.
Supervisor/ assistant manager
Antlers Hotel
07.2017 - 12.2019
- Provided excellent service to guest in the hotel restaurant and at the Starbucks. Supervising a team of staff while working as a team. Responsibilities include handling money, customer service, cleaning, providing an accurate order to customers, supervising team members, serving high quality beverages and food, stocking, engaging with customers to give them a positive experience.
Counter Sales Associate
Hertz Rental Car
11.2015 - 07.2017
- Provided the highest level of customer care to existing and new customers renting vehicles from Hertz. Welcomed them with kindness to the rental site. Responsibilities include customer care and service, managing reservations on the computer, customer call, processing payments, upselling products, preparing cars for customers, helping resolve concerns to make each experience positive.
Assistant Manager/ Office assistant
World Finance
08.2014 - 08.2015
- Lead a team daily at World Finance to provide a quality product to customers. Positive customer driven environment with administrative assistant tasks that helped customers achieve life goals. Responsibilities include customer contact, processing loan information, computer skill, processing payments, collections, upselling products, educating and informing customers about products, receiving calls, helping clients achieve goals.
Host, Buser, Server
Red Lobster
10.2013 - 08.2014
- Welcomed all guest to the restaurant and provided an excellent experience to all. Worked as a team to give a high-quality product and positive environment to guest and staff. Responsibilities include greeting and seating guest, providing excellent food and beverages, taking and entering orders into the POS, maintaining a clean area, stocking supplies, answering customers calls and scheduling reservations.
Education
Associate - Mathematics
Pikes Peak Community College
Colorado Springs, CO07.2025
High school diploma - undefined
Fountain Fort Carson High School
Fountain, CO03.2013
Skills
- Effective organizational skills
- Calendar management
- Cash handling expertise
- Team supervision experience
- Information collection
- Effective conflict resolution
- Experienced with Microsoft Office applications
- Effective goal development
- Inventory ordering
- Skilled in creating and formatting documents in Google Docs
- Leadership experience
- Effective team collaboration
- Effective communication
- Effective leadership
- Cash management
- Proficient in managing disputes
- Client support
- Three years of clerical expertise
- Accurate data entry
- Accurate cash processing
- Effective communication
- Strategic Planning
- Accounting
- Typing
- Team Development
- QuickBooks
- Three years of office management experience
- Organizational skills
- Operations Management
- Customer relationship management
- Payroll
- Accounts payable
- Customer Relationship Management
- Social Media Marketing (2 years)
- Powerpoint
- Server
- Office management
- Data entry
- Clear oral/written communication
- Billing
Certification
Driver's License
Timeline
Office Manager
Roto Rooter Services Company
11.2020 - 07.2024
Administrative Assistant
Jewett Roofing Company
02.2020 - 03.2020
Supervisor/ assistant manager
Antlers Hotel
07.2017 - 12.2019
Counter Sales Associate
Hertz Rental Car
11.2015 - 07.2017
Assistant Manager/ Office assistant
World Finance
08.2014 - 08.2015
Host, Buser, Server
Red Lobster
10.2013 - 08.2014
High school diploma - undefined
Fountain Fort Carson High School
Associate - Mathematics
Pikes Peak Community College
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