R Dewayne OWENS
Altamonte Springs,FL
Summary
Experienced training manager with a winning drive that always pushes for excellence. I have proven to surround myself with the very best talent and team members that have the same drive. I'm not afraid of taking risks and accepting new challenges. My performance and the performance of my staff will be measured by how we prepare, train, and perform each day. We will start earlier, stay later, work harder and produce better results than our competitors. Each day will begin with the continuous process of making others better and improving our teams.
Overview
21
21
years of professional experience
Work History
General Manager
Mac 5 Services
07.2024 - Current
- Weekly department Sales/ Skills training and development.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
General Manager
Coastal Home Services
11.2022 - 07.2023
- Training each week for Sales/ technical for operations employees.
- Responsible for P&L, recruiting, training, and overall branch operations
- Managed 4 managers and a total staff of 30.
Regional Manager
Len the Plumber
06.2021 - 10.2022
- High level training and development of future branch managers and upper management leaders.
- Responsible for the operation of plumbing and drain service for all of Zone one locations within Len the Plumber
- Oversee the sales and profits and continue to maintain a high level of growth and expansion
- High level of managing performance by mentoring KPI's and training for our awesome employees.
General Manager
Roto-Rooter Services Company
07.2019 - 12.2020
- Oversee the premier branch that produced over 35M+ in sales last year and growing 8-12% year over year.
- Daily, weekly, monthly training expert.
- Lead six direct reports and a total staff of 150 employees
- Weekly staff meeting with goal setting and review
- Back to Back Record Months; July and August which resulted in 2 Branch of the Month Honors
- Expert management of the overall Profit and loss statement
- Total sales increase 33.8 for the quarter and 84.3% increase in OP
- Cut cost by $6sk a month
- Excavation sales increase last quarter on 33.4% and Water restoration 59.4%
- Technician earnings up 28% last quarter.
General Manager
Roto-Rooter Services Company
09.2016 - 07.2019
- Took over a 6M operation, identified opportunities and turned it into a 11M operation before being promoted
- Branch of the year in 2016
- Increased Sales over 20% and OP increase and 41% YOY
- Responsible for mentoring and developing the next GM in Orlando who currently runs the operation
- Account manager for Walt Disney Global Services contract work with increased annual sales of over 2 million.
General Manager
Roto-Rooter Services Company
03.2013 - 09.2016
- Took over a medium size branch with a staff of 25
- Hired, trained, and developed the new General manager for this location to take my place
- He is now on his second GM assignment in Jacksonville Florida
- Was able to take this bottom 10 branch and turn it into a top performing branch in a few short months
- Sales exceeded 20% increase and OP increase of over 50%
- Started a water restoration division in 2014
- Received certifications from IICRC, WRT, ASD, AMRT.
Corporate Accounts Manager
Roto-Rooter Services Company
09.2012 - 03.2013
- Travel nationally to build and maintain large company accounts and assist all Roto-Rooter locations with building sales in the commercial sector
- Attended trade shows with major national accounts to grow our annual company sales of over 15%
- Work directly with our company VP's, President, and CEO, on large agendas and target customers.
Regional Dispatch Manager
Roto-Rooter Services Company
03.2007 - 09.2012
- Manage and oversee dispatch operations for the Southeast region
- Mentored new Dispatch manager to oversee the NE region dispatch operations
- Responsible for day to day operations 12 dispatch locations ands over 600 technicians
- Our weekly sales were over 1.5 million
- Attend quarterly executive meetings to discuss performance with COO, CEO, and CFO and set new targets.
Hiring/ Commercial Manager
Roto-Rooter Services Company
09.2003 - 03.2007
- Hired Sales, Plumbers, Drain techs, Excavation techs, and Supervisors for the operation
- Trained all new hires sales training and techniques to make them successful
- Responsible for branch commercial growth and customer relationships
- Added and maintained over 250 commercial accounts.
Education
BLET (Basic Law Enforcement training) -
Davidson County Community College
Lexington NCTrain The Trainer - HVAC/ Electrical/ Plumbing Sales Coach
Nexstar
Skills
- Nexstar training and development coach
- Employee Development
- Excellent Communication skills
- Customer always comes first
- P&L Management
- Outstanding time management
- Executive management mentor
- Sales Management
- Account management
- Team building expert
- Logistics Expert
- Extremely sales/ profit driven
- Goal driven
Communityvolunteer
- Lions Club International- Former Vice President
- Fire Police Officer- Shrewsbury PA
- Pennsylvania State Constable (Sworn)
Personal Information
Title: Training Manager
Timeline
General Manager
Mac 5 Services
07.2024 - Current
General Manager
Coastal Home Services
11.2022 - 07.2023
Regional Manager
Len the Plumber
06.2021 - 10.2022
General Manager
Roto-Rooter Services Company
07.2019 - 12.2020
General Manager
Roto-Rooter Services Company
09.2016 - 07.2019
General Manager
Roto-Rooter Services Company
03.2013 - 09.2016
Corporate Accounts Manager
Roto-Rooter Services Company
09.2012 - 03.2013
Regional Dispatch Manager
Roto-Rooter Services Company
03.2007 - 09.2012
Hiring/ Commercial Manager
Roto-Rooter Services Company
09.2003 - 03.2007
BLET (Basic Law Enforcement training) -
Davidson County Community College
Train The Trainer - HVAC/ Electrical/ Plumbing Sales Coach
Nexstar