Gustavo Garcia
Orando,FL
Summary
A Manager that has proven results, proven expertise in operational management and team leadership. Known for driving efficiency, enhancing customer satisfaction, and achieving performance goals through effective staff training and development. I have led numerous locations to achieving strong metrics, sales goals and retention. I have led market calls and offered support where in need. I have drive, passion and always strive to be the best.
Overview
28
28
years of professional experience
Work History
General Manager
Gerber Collision
OBT
08.2015 - Current
- Led operational strategies to enhance workflow efficiency and customer satisfaction.
- Streamlined communication processes among my team to improve DRP metrics, company metrics, and SOP guidelines
- Team lead within the market, fostering skill development and teamwork.
- Followed the WOW operating way measures to ensure compliance
- Lead my team to achieving daily, monthly and quarter goals
- Educate safety protocols
- Run daily meetings to ensure process is followed
- Oversaw employee reviews, training, schedules, inventory, and payroll
Market Manager
Mobil Lube Express
Central FL
06.2011 - 07.2015
- Led market in achieving growth opportunities
- Educate my market to drive sales performance, understand PNL, and work to get the very best from my team
- Offered support to my team daily .
- Worked strategically with market to achieve goals and day to day operations
- Coached market in customer service and employee needs
- Weekly planning
- Involved in hiring/ recruiting and assist with training
- Held my team accountable
Service Advisor
Courtesy Chrysler Jeep
Casselberry, FL
01.2007 - 06.2011
- Advised customers on vehicle service options and maintenance schedules.
- Coordinated service appointments to optimize technician workflow and enhance customer satisfaction.
- Met weekly goals
- Earned Service Advisor of the Year
Manager
Mobil Lube Express
Orlando, FL
05.1998 - 11.2006
- Managed inventory levels, ensuring availability of essential supplies while minimizing waste.
- Managed twelve employees
- Conducted payroll, scheduling and staff needs
- Met daily goals
- Oversaw daily operations
- Learned PNL
- Trained and followed company processes
Education
High School Diploma -
Colonial High School
Orlando, FL05-1997
Business Administration And Management
Valencia Community College
Orlando, FL04-1997
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Coach
- Effective leader
- Staff training/development
- Customer relationship
Accomplishments
WOW Bronze Winner
Service Advisor of the Year
Languages
Spanish
Professional Working
Timeline
General Manager
Gerber Collision
08.2015 - Current
Market Manager
Mobil Lube Express
06.2011 - 07.2015
Service Advisor
Courtesy Chrysler Jeep
01.2007 - 06.2011
Manager
Mobil Lube Express
05.1998 - 11.2006
High School Diploma -
Colonial High School
Business Administration And Management
Valencia Community College