SILVIA MCLEOD

As a Localization Project Manager, I am responsible for seminar material into a variety of foreign languages. Once, edits were made to the English version of any material, then changes were made to the other languages as well.

Manage the translation of the L1 tests, Training Guide, Participants Handbooks, Glossaries/Lecture Indexes, COVID-19 Addendum Waiver, and CrossFit KIds Training Guide into several languages.

Manage internal translation of any work CrossFit' staff members request. I am also responsible for scheduling all CrossFit's international translators for upcoming courses. Track after all course the report feedback regarding translator performance. Control pay increase for translators. Send Trainer Emails for translated courses.

Interface with our translation company to get quotes, contracts approval, manage all files send and receive ensuring accuracy of their work. Interface with our CrossFit specific reviewers, either via email, Google hangouts, and/or Zoom, to provide review of the company's work. General customer service response regarding translators inquiries and concerns.

Working in the retail space ensuring a positive shopping experience for customers.

• Customer Service: Engaging with customers to understand their needs, answering questions about products, and providing recommendations. It involves handling complaints and returns in a courteous and efficient manner.
• Product Knowledge: Being informed about the products you are selling, including their features, benefits, and usage. This is crucial for helping customers make informed purchasing decisions.
• Sales Transactions: Processing payments, issuing receipts and handling returns or exchanges.
• Merchandising: Setting up displays to showcase products effectively, ensuring shelves are stocked, and maintaining an organized and visually appealing store layout. This may also involve rotating stock and ensuring older items are sold first. There will be lifting of boxes in addition to other physical labor.
• Cleanliness and Maintenance: Keeping the retail space clean and orderly, including tidying up displays, cleaning floors, and ensuring fitting rooms are neat. This creates a welcoming environment for customers.
• Team Collaboration: Working with colleagues to ensure the store operates smoothly. This includes communication about stock levels, customer requests, and sharing knowledge about products.
• Adaptability: Being flexible and ready to take on different roles as needed, especially during peak times or special events. This can include handling online orders, managing special promotions, or assisting in other departments.

Thoroughly investigated past due invoices and minimized number of unpaid accounts. Recorded and filed patient data and medical records. Carefully reviewed medical records for accuracy and completion as required by insurance companies. Strictly followed all federal and state guidelines for release of information. Wrote clear and detailed clinical phone messages for physicians. Directed patient flow during practice hours, minimizing patient wait time. Scheduled patient appointments. Accurately entered procedure codes, diagnosis codes and patient information into billing software. Confirmed patient information, collected copays and verified insurance. Posted charges, payments and adjustments. Submitted refund requests for claims paid in error. Carefully prepared, reviewed and submitted patient statements. Meticulously tracked and resolved underpayments.

As a Translation Manager, I was responsible for managing the translation of seminar material into a variety of foreign languages. Once, edits were made to the English version of any material, then changes were made to the other languages as well.

Managed the translation of the L1 tests, Training Guide, Participants Handbooks and Glossaries/Lecture Indexes into several languages.

Managed internal translation of any work staff members have requested.

I was also responsible for scheduling all CrossFit's international translators for upcoming courses. Tracked after all course the report feedback regarding translator performance. Controlled pay increase for translators. Sent Trainer Emails for translated courses.

Interfaced with our translation company to get quotes, contracts approval, managed all files sent and received ensuring accuracy of their work.

Interfaced with our CrossFit specific reviewers, either via email, google hangouts, and/or skype, to provide review of the company's work.

General customer service response regarding translators inquiries and concerns.

As a Games Support Seasonal Employee, I was responsible for assisting with the games season, including all events, registration and competitions leading up to the Games. Assisted with all customers inquiries and concerns that were received by CrossFit via email. I was responsible for answering all inquiries and concerns from customer about the Judges Course. Responsible for helping customer update their account, give refunds, delete duplicates accounts, etc. Helped translate into Portuguese some articles for the section Help Center at the games.crossfit.com.