Silvia Montoya
Riverside,CA
Summary
Dynamic and detail-oriented professional with exceptional customer service skills, honed at Starbucks. Proven ability to manage time effectively while creating high-quality beverages and fostering a friendly atmosphere. Recognized for enhancing customer satisfaction and streamlining operations, contributing to a positive team environment and achieving sales targets.
Overview
11
11
years of professional experience
Work History
Pizza Maker
Domino's Pizza
04.2015 - 05.2016
- Prepared various types of pizzas following standardized recipes and quality guidelines.
- Operated kitchen equipment efficiently to ensure timely food production.
- Maintained cleanliness and organization of workstations to comply with health standards.
- Collaborated with team members to fulfill customer orders during peak hours.
- Monitored inventory levels and communicated needs to management for restocking supplies.
- Implemented best practices for food safety, ensuring compliance with health regulations.
- Assisted in training new team members on pizza preparation techniques and operational procedures.
- Contributed to positive customer experiences through efficient service and product quality assurance.
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Collaborated with team members to streamline kitchen operations and maintain timely order fulfillment.
Cake Decorating
Walmart
05.2016 - 06.2017
- Boosted student confidence with personalized feedback and constructive criticism on their cake decorating projects.
- Collaborated with fellow instructors to exchange ideas, resources, and strategies for improving the overall quality of the cake decorating program.
- Continuously improved course content by staying current with industry trends, tools, and techniques in the field of cake decorating.
- Demonstrated versatility by assisting with other bakery tasks as needed, including cake decorating and pastry preparation.
- Proactively learned new skills such as cake decorating or bread making to expand personal expertise and contribute further to the team''s success.
- Enhanced customer satisfaction by creating visually appealing and intricate cake designs tailored to individual preferences.
- Created custom wedding cakes that met clients'' specifications while adhering to budget constraints.
- Collaborated with clients to develop personalized cake concepts, resulting in memorable events.
- Provided exceptional customer service by accommodating special requests for custom cakes and pastries, increasing customer loyalty.
- Worked with clients to design custom cake decorations.
Barista
Starbucks, Barista
06.2018 - 12.2018
- Prepared high-quality beverages according to standard recipes and customer preferences.
- Maintained cleanliness of work area and equipment, ensuring compliance with health and safety standards.
- Provided exceptional customer service by engaging with customers and addressing inquiries promptly.
- Assisted in training new baristas on beverage preparation and customer service techniques.
- Operated point-of-sale system efficiently, processing transactions accurately and handling cash responsibly.
- Collaborated with team members to achieve daily sales targets and enhance customer satisfaction.
- Monitored inventory levels, restocked supplies, and communicated needs to management effectively.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
Photographer
Silvia Gibson Photos
05.2018 - Current
- Captured high-quality images for diverse events, ensuring client satisfaction and brand representation.
- Edited photographs using Adobe Photoshop and Lightroom to enhance visual appeal and consistency.
- Coordinated with clients to understand their vision, adapting shooting styles to meet specific requirements.
- Managed equipment setup and maintenance, ensuring optimal performance during photo shoots.
- Developed creative concepts for sessions, contributing to a unique portfolio that attracted new clients.
- Mentored junior photographers on best practices in composition and lighting techniques for improved outcomes.
- Digitally edited photos to enhance appearance.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Edited, toned, captioned, and uploaded photographs for publication.
- Took photos from different angles and perspectives to capture perfect images.
- Planned and prepared for on-location and studio shoots.
- Developed strong relationships with clients through clear communication and professionalism.
- Captured stunning images by utilizing various lighting techniques and creative compositions.
- Photographed high-quality images for various print and digital projects.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations.
- Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
Barista
Go Go Coffee Roaster
05.2024 - Current
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
Education
High School Diploma -
Eisenhower High School
Rialto, CASkills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Active listener
- Exceptional customer service
Affiliations
CAMPSNAP
Languages
Spanish
Native or Bilingual
Timeline
Barista
Go Go Coffee Roaster
05.2024 - Current
Barista
Starbucks, Barista
06.2018 - 12.2018
Photographer
Silvia Gibson Photos
05.2018 - Current
Cake Decorating
Walmart
05.2016 - 06.2017
Pizza Maker
Domino's Pizza
04.2015 - 05.2016
High School Diploma -
Eisenhower High School