Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Silvia Munoz

Suwanee,GA

Summary

With experience as director of my own veterinary business for 9 years and in other companies, I consider myself a proactive and goal-oriented person.
I performed responsibly in the medical and administrative area, resolving conflicts and providing solutions, with detail in customer service and with a positive attitude. I am reliable and adaptable, with an enthusiasm for learning and applying new skills.

Overview

10
10
years of professional experience

Work History

Founder and Managing Director

Zona Vet
05.2016 - 11.2024
  • Developed business concept and strategic vision according to the target market, implementing strategies to enhance client engagement and retention.
  • Established operational processes for veterinary services and i was mentor staff on best practices in veterinary operations and customer service excellence.
  • Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.


Veterinary Doctor

Agraris
01.2015 - 12.2015
  • Diagnosed and treated various animal health issues, implementing treatment plans tailored to individual animal needs and ensuring optimal care and recovery.
  • Mentored junior veterinarians and support staff, promoting knowledge sharing and best practices in clinical procedures.
  • I managed and updated medical history files and following up on patients and clients.

Education

Doctor of Veterinary Medicine - Animal Science

National University of San Marcos
Lima, Perú
12-2005

Certificate of Technical Studies - Business Management

Peruvian Institute of Business Administration (Zegel)
Lima, Perú
10-2014

Skills

  • Service excellence
  • Detail-oriented approach
  • Problem-solving skills
  • Collaborative teamwork
  • Intermediate Microsoft proficiency
  • Document management
  • Confidential information management
  • Office administration support
  • Document organization
  • Respectful communication

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Founder and Managing Director

Zona Vet
05.2016 - 11.2024

Veterinary Doctor

Agraris
01.2015 - 12.2015

Doctor of Veterinary Medicine - Animal Science

National University of San Marcos

Certificate of Technical Studies - Business Management

Peruvian Institute of Business Administration (Zegel)

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Silvia Munoz