Summary
Overview
Work History
Education
Skills
Languages
Timeline

Silvia Pies

Summary

Organized and dependable Patient Service Representative with experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.

Overview

11
11
years of professional experience

Work History

Delivery Driver

Dominos
12.2023 - 03.2024
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Operated vehicle safely in highly congested areas with no traffic violations.

Medical Assistant

Derma Texas
08.2023 - 10.2023
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.

Patient Service Representative

Envision Radiology
10.2022 - 04.2024
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.

Patient Access Representative

Optum, UnitedHealth Group
04.2021 - 09.2023
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.

Medicine Delivery

Cardinal Health, Pharmacy Solutions
09.2020 - 03.2021
  • Enhanced customer satisfaction with timely and accurate deliveries, maintaining a professional demeanor during interactions.
  • Demonstrated strong problem-solving skills when faced with unexpected challenges such as road closures or inclement weather.
  • Maintained clean delivery vehicle and notified management of maintenance concerns and issues.
  • Increased on-time delivery rates through effective communication with dispatchers and proactive route adjustments.
  • Adhered to all company policies and procedures related to safety, security, and compliance while performing deliveries.

Laboratory Delivery Driver

Medical Delivery Services
10.2018 - 03.2020
  • Ensured safety standards were maintained by properly handling radioactive materials during procedures.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Medical Assistant

Expedian Urgent Care
01.2018 - 10.2018
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Completed EKGs and other tests based on patient presentation in office.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.

Healthcare Customer Service Representative

CareCentrix
04.2015 - 12.2017
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.

Patient Services Hostess

Heart Hospital.
07.2013 - 09.2014
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.

Education

No Degree - NCPT-Patient Care Technician Dialysis

U.S. Renal Care, Garland, TX
07.2023

Diploma - Medical Assisting

Arizona College, Glendale, AZ
12.2015

English Second Language - E.S.L

Western Wyoming Community College, Rock Springs, WY
05.2008
  • Part time honor roll.
  • finishing with 4.0 gpa.

Skills

  • Customer Service
  • HIPAA Compliance
  • Insurance Verification
  • Medical terminology knowledge
  • Insurance verifying
  • Appointment Scheduling
  • Patient confidentiality
  • Payment Collection
  • Patient Intake

Languages

Spanish
Native or Bilingual

Timeline

Delivery Driver - Dominos
12.2023 - 03.2024
Medical Assistant - Derma Texas
08.2023 - 10.2023
Patient Service Representative - Envision Radiology
10.2022 - 04.2024
Patient Access Representative - Optum, UnitedHealth Group
04.2021 - 09.2023
Medicine Delivery - Cardinal Health, Pharmacy Solutions
09.2020 - 03.2021
Laboratory Delivery Driver - Medical Delivery Services
10.2018 - 03.2020
Medical Assistant - Expedian Urgent Care
01.2018 - 10.2018
Healthcare Customer Service Representative - CareCentrix
04.2015 - 12.2017
Patient Services Hostess - Heart Hospital.
07.2013 - 09.2014
U.S. Renal Care - No Degree, NCPT-Patient Care Technician Dialysis
Arizona College - Diploma, Medical Assisting
Western Wyoming Community College - English Second Language , E.S.L

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Silvia Pies