Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Silvia Ramirez

Glendale,AZ

Summary

Talented Owner with excellent marketing, customer service and facility oversight skills and more than 10 years of experience. Highly effective and comfortable working with people at all levels in organization.

Overview

5
5
years of professional experience

Work History

Owner/Operator

Patty Cake Confectioneries
02.2019 - Current
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established foundational processes for business operations.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.

Administrative Assistant

Glendale Lacrosse League
04.2018 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.

Education

Associate of Arts - General Studies

Maricopa Community Colleges - Glendale Community College
Glendale, AZ
05.2024

Skills

  • Staff Management
  • Profit and Loss Analysis
  • Business Administration
  • Business Development
  • Account Management
  • Retail Sales Customer Service
  • Customer Communication
  • Inbound Phone Call Management
  • Customer Service Optimization

Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Owner/Operator

Patty Cake Confectioneries
02.2019 - Current

Administrative Assistant

Glendale Lacrosse League
04.2018 - Current

Associate of Arts - General Studies

Maricopa Community Colleges - Glendale Community College

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Silvia Ramirez