Silvia Rossi
Target Retail
Laguna Hills,CA
12
years of professional experience
Proactive team member with expertise in customer service and workplace safety. Known for streamlining processes and building strong relationships with colleagues. Aiming to contribute to a collaborative environment that prioritizes customer satisfaction and operational excellence.
Results-oriented Assistant Store Manager with over 45 years in retail. Skilled in training staff and improving customer satisfaction through effective problem-solving and attention to detail. Ready to leverage experience to foster teamwork and enhance store performance.
Work History
Team Member
1 Year 10 Months- Collaborated with team to maintain high standards of customer service and store presentation.
- Supported training of new team members, enhancing overall team efficiency and cohesion
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Resolved customer inquiries and issues promptly, fostering a positive shopping experience.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Reduced wait times for customers by implementing a more efficient checkout process.
- Operated register to process payments and collect cash payment for order totals.
Assistant Store Manager
9 Years 7 Months- Supervised daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored new staff on sales techniques and customer service standards.
- Streamlined inventory management processes, improving accuracy and reducing discrepancies.
- Implemented visual merchandising strategies to enhance product presentation and drive sales.
- Coordinated staff schedules to optimize coverage during peak hours and improve customer experience.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Responded to customer concerns, working with a manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Education
High School Diploma
Skills
Customer service
Attention to detail
Workplace safety
Problem-solving
Collaborative teamwork
Team building
Willingness to learn
Creativity and innovation
Innovative thinking
Interpersonal skills
Positive attitude
Timeline
Team Member
Target Retail
12.2024 - CurrentRead More
Assistant Store Manager
Big Lots Stores, Inc.
03.2015 - 10.2024Read More
John Glenn High School
High School Diploma
Read More