Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Silvia Salvi

Melrose Park,IL

Summary

Dynamic professional with extensive experience at American Airlines, excelling in performance management and conflict resolution. Proven track record in coaching and developing staff, enhancing team efficiency, and delivering exceptional customer service. Skilled in optimizing operations and fostering positive relationships, driving improvements in both employee performance and customer satisfaction.

Overview

33
33
years of professional experience

Work History

Crew Manager

American Airlines
Chicago, IL
03.2017 - Current
  • Conducted regular performance reviews with crew members to provide feedback on their performance.
  • Quickly managed and resolved internal conflicts with a professional demeanor.
  • Collaborated effectively with crew members to provide high-quality support to customers.
  • Optimized crew member efficiency by implementing strategic methods, coaching, and instruction.
  • Delivered leadership and guidance to onboard new team members effectively.
  • Conducted regular meetings with crew members to discuss progress and identify areas of improvement.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Duty Manager

American Airlines
Chicago, IL
04.2002 - 03.2017
  • Collaborated with departments such as IOC, Crew Scheduling, and Control Center to support daily flight operations.
  • Took ownership of base reliability by leading crew engagement, communication, and performance efforts.
  • Responded to delays and disruptions by prioritizing crew support and coordinating recovery strategies.
  • Supported injury and emergency response efforts, ensuring clear communication, and timely action.
  • Managed reschedule and reassignment notifications to maintain operational readiness.
  • Monitored base delay performance and escalated key issues to leadership to support proactive decision-making.
  • Ensured policy adherence and consistency across operational procedures.

Ramp Manning Coordinator

American Airlines
Chicago, IL
10.2001 - 04.2002
  • Coordinated tasks and assessed efficiency of ramp team.
  • Directed daily operations, ensuring optimal efficiency.

International Departure Coordinator

American Airlines
Chicago, IL
08.2000 - 10.2001
  • Delegated work to staff, setting priorities and goals.
  • Delivered exceptional customer support by directing passengers to relevant resources.
  • Promotes customer loyalty by establishing positive relationships with customers
  • High-energy customer service skilled in resolving conflicts through proactive communication.
  • Facilitated collaboration among departments to streamline international operations.

Customer Service Agent

American Airlines
Chicago, IL
09.1992 - 08.2000
  • Provided information about flight schedules, destinations, fares, and regulations to address customer inquiries.
  • Communicated important information to passengers regarding delays or cancellations due to weather or mechanical issues.
  • Addressed passenger inquiries covering all aspects of flight schedules and fare details.
  • Provided outstanding service to each customer through active engagement and effective listening.

Education

Some College (No Degree) - Tourism And Travel Management

College of Dupage
Glen Ellyn, IL
09-1992

Skills

  • Performance management
  • Conflict resolution
  • Team development
  • Employee coaching
  • Communication skills
  • Performance tracking
  • Employee development
  • Fluent in Spanish

Accomplishments

  • Collaboration Award
  • Customer Comes First Award
  • Chairman Award
  • Real American Hero Award
  • Aadvantage Cash Excellence Award
  • Aadvantage Cash Quarterly Base Ambassador Recognition Award

Timeline

Crew Manager

American Airlines
03.2017 - Current

Duty Manager

American Airlines
04.2002 - 03.2017

Ramp Manning Coordinator

American Airlines
10.2001 - 04.2002

International Departure Coordinator

American Airlines
08.2000 - 10.2001

Customer Service Agent

American Airlines
09.1992 - 08.2000

Some College (No Degree) - Tourism And Travel Management

College of Dupage

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Silvia Salvi