Silvia Santos Heath
Athens
Summary
Dedicated and detail-oriented professional with extensive experience in customer service, team leadership, and administrative roles. Fluent in both English and Portuguese. Strong work ethic and commitment to excellence in every position undertaken. Passionate about contributing to fast-paced, customer-focused environments. Professional with strong organizational skills, efficiency in inventory management, and attention to detail ensuring smooth operations and exceptional results. Known for exceptional teamwork and adaptability, contributing to maintaining order and accuracy in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Stocker (Night Shift)
Walmart
10.2024 - 01.2025
- Unloaded merchandise and stocked shelves during overnight shifts
- Maintained inventory levels and followed safety procedures
- Ensured store cleanliness and organization
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
Cleaner / Caretaker
Aloha Abode
08.2022 - 06.2023
- Maintained a clean and organized home environment
- Performed general housekeeping and caretaking tasks
- Demonstrated trustworthiness and respect for privacy
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
Team Lead
Extra Supermercados
01.2012 - 01.2015
- Supervised and coached team members on best practices
- Ensured accurate inventory handling and customer satisfaction
- Managed daily store operations and resolved customer concerns
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Waitress
TGI Fridays
02.2009 - 01.2012
- Provided high-level customer service in a fast-paced environment
- Handled customer orders and ensured satisfaction
- Assisted in training new staff and supporting restaurant operations
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Education
Bachelor of Science - Marketing
Universidade Metodista
Specialist - Google Workspace
Google Certified Educator – Level 2 (Advanced)
Project Management
Google Foundations of Project Management
Skills
- Bilingual proficiency in English and Portuguese
- Customer service proficiency
- Team management and development
- Effective time management
- Analytical problem solving
- Meticulous attention
- Willing to learn
- Positive attitude
- Shelf stocking
- Customer service
Technical skills
Microsoft Office • Google Workspace • Basic HTML, CSS, JavaScript
Timeline
Stocker (Night Shift)
Walmart
10.2024 - 01.2025
Cleaner / Caretaker
Aloha Abode
08.2022 - 06.2023
Team Lead
Extra Supermercados
01.2012 - 01.2015
Waitress
TGI Fridays
02.2009 - 01.2012
Bachelor of Science - Marketing
Universidade Metodista
Specialist - Google Workspace
Google Certified Educator – Level 2 (Advanced)
Project Management
Google Foundations of Project Management
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