Silvia Silva
Crosby,TX
Summary
Experienced professional with over 15 years of diverse expertise in customer service, office administration, and managing confidential documentation. Thrives in fast-paced environments, leveraging strong organizational, communication, and data entry skills to deliver exceptional results. Seeking a role in public service to make a meaningful contribution with extensive experience and unwavering dedication.
Overview
21
21
years of professional experience
Work History
Caseworker & Office Manager
Colores Adoptions
01.2021 - 07.2024
- Provided direct support to families and clients during adoption processes
- Handled confidential files and legal documents
- Managed office tasks including scheduling, emails, and phone communications
- Supervised office operations and supported caseworkers
Medical Assistant / Receptionist
Baytown Urology
01.2011 - 01.2014
- Welcomed patients, managed appointments and phone calls
- Entered data into electronic systems accurately
- Provided bilingual support and administrative assistance
Bank Teller & Customer Service
Banco Mercantil del Norte
12.2003 - 12.2010
- Handled cash transactions and provided customer service
- Maintained documentation and followed security protocols
- Assisted clients with account-related services and inquiries
Education
GED - undefined
01.2025
Technical Degree - Public and Private Accounting
01.2003
Skills
- Microsoft Word, Excel, Outlook
- Email communication, chat tools, and basic digital platforms
- Fast and accurate typing
- Handling both physical and digital records
Core Values
- Responsibility
- Honesty
- Confidentiality
- Empathy
- Respect
- Commitment
Timeline
Caseworker & Office Manager
Colores Adoptions
01.2021 - 07.2024
Medical Assistant / Receptionist
Baytown Urology
01.2011 - 01.2014
Bank Teller & Customer Service
Banco Mercantil del Norte
12.2003 - 12.2010
GED - undefined
Technical Degree - Public and Private Accounting
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