Silvia Velasquez
Berwyn,IL
Summary
Dynamic Customer Service Representative with experience at Teleperformance, adept at resolving conflicts with empathy and professionalism. Proven ability to enhance customer loyalty through effective communication and bilingual support. Skilled in call center operations and data entry, fostering teamwork and collaboration to achieve satisfactory outcomes for both clients and the company.
Overview
8
8
years of professional experience
Work History
Summer Book Store
Morton West High School
05.2025 - Current
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proactively assisted coworkers during busy periods to ensure efficient workflow throughout the store.
- Contributed to increased sales through upselling techniques
- Selling merchandise at book store (uniforms, yearbooks)
- Explaining to parents fee charges
- skyward skills ( adding fees to student account, looking up students enrolment and withdrawal
- Uniform inventory
- Cashier
Food Service
Morton West High School
08.2023 - Current
- Actively greet,serve and listened to staff workers providing a quality customer service
- Handled concerns quickly and escalated major issues to supervisor.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
Customer Service Representative
Teleperformance
05.2017 - 07.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
English As A Second Language Certificate - English-as-a-Second-Language Education
Harrys S Truman College
Chicago, IL07-2005
High School
Colegio De Bachilleres Vicente Guerrero
Mexico City 07-2000
Skills
- Customer service
- Data entry
- Call center experience
- Call center operations
- Clerical support
- Friendly, positive attitude
- Teamwork and collaboration
- Fluent bilingualism
- Document translation
- Empathy and patience
- Bilingual communication
- Interpretation support
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Summer Book Store
Morton West High School
05.2025 - Current
Food Service
Morton West High School
08.2023 - Current
Customer Service Representative
Teleperformance
05.2017 - 07.2022
English As A Second Language Certificate - English-as-a-Second-Language Education
Harrys S Truman College
High School
Colegio De Bachilleres Vicente Guerrero
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