Summary
Overview
Work History
Education
Skills
Love helping people and learn from them.
Timeline
Hi, I’m

Silvia Venegas Ruiz

Customer Service Associate/ Cashier
Fillmore,CA

Summary

Seasoned Customer Associate with 20 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.


Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

16
years of professional experience
4
years of post-secondary education
1
Language

Work History

7-eleven
Fillmore, CA

Customer Service Associate
03.2022 - 02.2023

Job overview

  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Informed customers about special promotions and provided detailed information for various products.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Solved problems with products and services by providing customers with technical support.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Increased revenue by cross-selling and upselling products and services.
  • Handled billing and payment issues following guidelines, resolving disputes properly.
  • Maintained up-to-date knowledge of product and service changes.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Managed timely and effective replacement of damaged or missing products.

Dollar General
Fillmore , CA

Customer Service Associate
08.2017 - 03.2021

Job overview

  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Informed customers about special promotions and provided detailed information for various products.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer calls and emails to answer questions about products and services.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled billing and payment issues following guidelines, resolving disputes properly.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Trained new personnel regarding company operations, policies and services.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Cross-trained and backed up other customer service managers.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Managed timely and effective replacement of damaged or missing products.

USA Gasoline
Fillmore , CA

Customer Service Associate
10.2007 - 02.2017

Job overview

  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Informed customers about special promotions and provided detailed information for various products.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Solved problems with products and services by providing customers with technical support.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.

JCPenney
Fillmore , CA

Customer Service Associate
11.2006 - 02.2007

Job overview

  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Informed customers about special promotions and provided detailed information for various products.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

Bell Gardens High School
Bell Gardens, CA

High School Diploma
06.1993 - 06.1997

University Overview

Typing curse and computing program

Skills

Customer loyalty

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Love helping people and learn from them.

Love helping people and learn from them.

Love helping people and learn from them. Every time that I help a client I learn from their attitude and their action. I also some times they tell me stories about their life that could change they way you think about the world. Sometimes I wish they nobody should pay nothing for nothing. I remember people telling me that before money everybody will help everybody if you have tomatoes will exchange it for potatoes. Now if you are missing 1 dollar at the store they will not sell you nothing until you pay or take something out. I don't think that is right there are hard times for everybody and you know we all should pitch in to help. I believe if everybody in this world would put one penny everyday a side to help everybody this world will not be how it is. 


Thank you 

Timeline

Customer Service Associate
7-eleven
03.2022 - 02.2023
Customer Service Associate
Dollar General
08.2017 - 03.2021
Customer Service Associate
USA Gasoline
10.2007 - 02.2017
Customer Service Associate
JCPenney
11.2006 - 02.2007
Bell Gardens High School
High School Diploma
06.1993 - 06.1997

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Silvia Venegas RuizCustomer Service Associate/ Cashier