Silvia Yanez

Provided expert customer service and product knowledge in a fast-paced beauty retail environment. Assisted licensed professionals and individual clients with selecting haircare, skincare, and beauty products while maintaining store organization and inventory accuracy. Built strong relationships through personalized service and a passion for beauty and wellness.

• Provided in-depth product knowledge, including benefits, usage, and compatibility with different skin and hair types.
• Strong knowledge of skincare, cosmetics, and hair care products
• Processed sales transactions accurately and efficiently using POS systems.
• Built loyal customer relationships by offering personalized service and follow-ups.
• Met and exceeded monthly sales goals through product education.

Managed front office operations for a busy dental practice, including scheduling, insurance verification, patient communication, and billing support. Served as the primary point of contact for patients, ensuring a smooth and professional experience from check-in to check-out.

• Scheduled and confirmed appointments for multiple providers
• Verified dental insurance coverage, obtained authorizations, and explained benefits to patients.
• Processed insurance claims and followed up on outstanding claims or denials.
• Communicated with patients regarding reminders, billing inquiries, and treatment follow-ups.

Oversaw all aspects of operations and financial management for a licensed cannabis processing facility. Managed day-to-day business functions, compliance with state cannabis regulations, financial reporting, cost tracking, and staff oversight. Played a key role in maintaining product quality, regulatory compliance, and profitability.

• Maintained safety practices and quality controls.
• Operated POS system
• Supervised a team of processing technicians and administrative staff, overseeing scheduling, training, and performance.
• Prepared monthly, quarterly, and annual financial reports for ownership and regulatory bodies.

• Answered customer questions regarding sizing, accessories, and proper care for merchandise.
• Offered color-matching expertise and paint product selection advice to assist customers with paint choice.
• Monitored employee performance to maintain quality and compliance with job standards.
• Accurately processed POS transactions

• Prepared orders for shipment by systematically picking, packing and labeling merchandise.
• Performed inventory control, such as counting and stocking merchandise.
• Worked safely around moving machinery.
• Assembled orders and packed items for shipment, conveying orders to shipping personnel.