Silvia Zarate
Sacramento,CA
Summary
Detail-oriented team player with strong communication and organizational skills. Ability to multitasks and prioritize workloads with little or no supervision. Willingness to take on added responsibilities to meet company goals.
Overview
27
27
years of professional experience
Work History
Bilingual Medical Assistant
Kaiser Permanente
05.2005 - Current
- Bilingual (Spanish) MA
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Bilingual Customer Service Representative
Wells Fargo
06.1997 - 11.2003
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Bilingual (Spanish) customer service representative.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Dixon High School
Dixon, CAGED -
CSUS
Sacramento, CAMedical Assistant
NCE
Citrus Heights, CASkills
- Great Customer Service Skills
- Fluent in Spanish
- Greeting Guests
- Supply Stocking
- Guest Relations
- Excellent Communication
- Professional Appearance
- Attention to Detail
- Organizational Skills
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Medical Assistant
Kaiser Permanente
05.2005 - Current
Bilingual Customer Service Representative
Wells Fargo
06.1997 - 11.2003
High School Diploma -
Dixon High School
GED -
CSUS
Medical Assistant
NCE