Summary
Overview
Work History
Education
Skills
Timeline
Manager

Silvia Angelica Guillen Arguelles

Independence,MO

Summary

Dynamic professional with extensive experience as a manager in MERCALU , excelling in conflict resolution and customer relations. Proven ability to enhance operational efficiency through effective dispatch coordination and time management. Recognized for improving emergency response times and fostering teamwork, ensuring high-quality service in high-pressure environments.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Overview

22
22
years of professional experience

Work History

Manager

Mercalu
02.2014 - 10.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Improved marketing to attract new customers and promote business.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Secretary to the General Manager

Constructora Ortimex
05.2006 - 08.2013
  • Supported the General Manager in decision-making by providing accurate data, research, and reports.
  • Maintained a well-organized filing system for easy document retrieval and improved office workflow.
  • Handled confidential information with discretion, protecting sensitive company data from unauthorized access.
  • Drafted professional documents such as memos, letters, and reports on behalf of the General Manager with keen attention to detail.
  • Contributed to effective team management by maintaining open lines of communication with staff members across departments.
  • Collaborated effectively with other department secretaries to share best practices regarding administrative support strategies.
  • Reviewed incoming correspondence for the General Manager''s attention, prioritizing urgent matters for swift resolution.
  • Proactively anticipated the General Manager''s needs and provided timely assistance, ensuring their focus remained on high-priority tasks.
  • Increased accuracy in expense tracking by meticulously managing receipts and preparing monthly financial reports for review.
  • Coordinated travel arrangements for the General Manager, resulting in seamless business trips with minimal disruptions.
  • Provided excellent customer service to clients by addressing inquiries promptly and professionally.
  • Facilitated productive meetings by preparing agendas, taking minutes, and following up on action items assigned to attendees.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
  • Answered high volume of phone calls and email inquiries.
  • Coordinated travel arrangements and bookings for executive staff.

Owner

Mexican Food
05.2013 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Established foundational processes for business operations.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
  • Improved team productivity by introducing innovative project management tools and techniques.
  • Expanded business into new markets, cond
  • Enhanced company's market position by identifying and pursuing new business opportunities.
  • Achieved significant cost savings by implementing energy-efficient solutions across company facilities.
  • Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
  • Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Hosstes

Mi Amigo Ricardo
01.2004 - 04.2005
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Seated patrons based on guest preferences and seating availability.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Opened and closed seating sections according to volume of guests.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
  • Took initial drink orders and relayed information to wait or bar staff.

Dispatcher

Mier Enterprise
05.2003 - 01.2004
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
  • Enhanced emergency response times by efficiently coordinating with first responders and accurately relaying critical information.
  • Maintained high levels of confidentiality and discretion with sensitive information.
  • Answered phone calls and responded to customer emails.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Scheduled deliveries and pickups according to customer needs.
  • Communicated with warehouse staff to facilitate proper loading and unloading of orders.

Education

Bachelor Of Nursing - Nursing

Central Arizona College
Coolidge, AZ

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Attention to detail
  • Dispatch software
  • Stress tolerance
  • Time management
  • Dispatching procedures
  • Prioritizing calls
  • Problem-solving
  • Customer relations
  • Dispatch coordination
  • Schedule management
  • Schedule coordination
  • Customer relationship management
  • Routing orders
  • Service coordination
  • Maintaining call metrics
  • Work order management
  • Dispatching field personnel
  • Database maintenance
  • Closing tickets
  • Service planning
  • Incident reporting
  • Conflict resolution
  • Traffic monitoring
  • Technical aptitude
  • Multitasking and organization
  • Team collaboration
  • Verbal and written communication
  • Map reading
  • Navigation support
  • Call handling
  • Workflow prioritization
  • Delivery support
  • Processing orders
  • Shift coordination
  • Coordinating urgent deliveries
  • Training new hires
  • Improving operations
  • Critical thinker
  • Critical thinking
  • Multitasking Abilities
  • Effective communications
  • Organizational skills
  • Microsoft office
  • Excellent communication
  • Teamwork and collaboration
  • Paperwork processing
  • Multitasking
  • Creative thinking
  • Relationship building
  • Quality control
  • Delegating work
  • Customer request management
  • Team work scheduling
  • Work order preparations
  • Calendar and scheduling software
  • Service requests
  • Speech clarity

    • Equipment inspection

Timeline

Manager

Mercalu
02.2014 - 10.2024

Owner

Mexican Food
05.2013 - Current

Secretary to the General Manager

Constructora Ortimex
05.2006 - 08.2013

Hosstes

Mi Amigo Ricardo
01.2004 - 04.2005

Dispatcher

Mier Enterprise
05.2003 - 01.2004

Bachelor Of Nursing - Nursing

Central Arizona College

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Silvia Angelica Guillen Arguelles