Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Volunteer
Silvia Giannina Amaro Garcia

Silvia Giannina Amaro Garcia

Pinellas Park,FL

Summary

Customer-oriented Store Manager offering over 26 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

29
29
years of professional experience

Work History

Store Manager

Perfumerias Unidas S.A.
Lima, Country: Peru
04.2004 - 12.2020
  • Management of administrative system, Inventory control and Stock replacement.
  • Actualization of data base.
  • Promotion of sales.
  • Established customer service standards and monitored staff compliance.
  • Resolved customer complaints in a timely manner.
  • Trained and supervised new employees. Trained and mentored associates to teach daily tasks and procedures.
  • Ensured compliance with safety regulations and company policies.
  • Created monthly work schedules for store personnel, vacations and replacement.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Delegated work to staff, setting priorities and goals.
  • Updated and maintained store signage and displays.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Sales Executive

Gucci Store
Lima, Country: Peru
11.1997 - 01.2004
  • Developed and implemented sales strategies to meet customer needs and increase revenue.
  • Implemented processes for cross-selling products or services based on customer needs.
  • Contacted current and potential clients to promote products and services.
  • Administered and described strategies for customer retention and account expansion to employees, developing solid long-term relationships.
  • Answered store and merchandise questions and led customers to wanted items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Recommended merchandise to customers based on needs and preferences.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Exchanged merchandise for customers and accepted returns.

Representative in Charge of Corporate Events

Wings Travels S.A.
Lima, Country: Peru
04.1992 - 10.1997
  • Greeted customers and responded to inquiries in a timely manner.
  • Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
  • Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
  • Established positive relationships with customers through effective communication techniques.
  • Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
  • Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
  • Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone and in person.
  • Established relationships with existing customers to promote new service opportunities.

Education

Education (School Teacher)

UNIFE. Sacred Heart University
Lima - Peru
12.1981

High School Diploma -

Colegio Cooperativo (Private School)
Lima - Peru
12.1977

Skills

  • Customer Service Management, establishing positive relationships with customers, in order to make their visit to the store and their purchase, an experience they want to repeat
  • Leadership, identifying the skills of collaborators and co-workers, to motivate them in their professional and personal growth
  • Revenue Generation, responsible, determined, organized and persevering, Committed to exceeding objectives

Affiliations

  • I'm an artist, now I'm focused on dot painting, which is something I love. It's a beautiful way to express my creativity.
  • I love to cook and bake. Desserts are my favorite.
  • I like to take photos of my art and the food and desserts I make.

Languages

Spanish
Native/ Bilingual
English
Limited
Italian
Elementary

References

References available upon request.

Timeline

Store Manager

Perfumerias Unidas S.A.
04.2004 - 12.2020

Sales Executive

Gucci Store
11.1997 - 01.2004

Representative in Charge of Corporate Events

Wings Travels S.A.
04.1992 - 10.1997

Education (School Teacher)

UNIFE. Sacred Heart University

High School Diploma -

Colegio Cooperativo (Private School)

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Silvia Giannina Amaro Garcia