Jenna Cole
Pinellas Park,FL
Summary
Accomplished professional specializing in therapeutic relationships and de-escalation techniques at PEMHS. Demonstrated ability to enhance patient outcomes through effective communication and organizational skills. Led quality improvement initiatives, showcasing strong interpersonal capabilities. Recognized for maintaining composure and fostering positive environments.
Overview
4
4
years of professional experience
Work History
Server/Bartender
Aj's Dockside Bar & Grill
Clearwater, FL
10.2025 - Current
- Assisted elderly and disabled guests by holding doors and providing navigation support.
- Organized and tracked service attempts, as well as other process serving activities.
- Collaborated with management to plan events and promotions at the restaurant.
- Performed opening and closing duties, including preparing outdoor seating and securing premises.
- Operated cash register for take-out orders and gift card purchases when required.
Dock Master
Freedom Boat Club
Clearwater, FL
05.2025 - Current
- Supported humanitarian efforts during natural disasters and crises.
- Oversaw security for embassy personnel and property, ensuring safety protocols.
- Maintained visual standards to enhance product and service reputation.
- Monitored environmental conditions, ensuring compliance with regulations.
- Conducted regular inspections to manage safety compliance and address hazards.
Substitute Teacher
Pcsb
Clearwater, FL
10.2024 - 05.2025
- Implemented lesson plans to ensure smooth daily classroom operations.
- Monitored student progress and provided individualized support as needed.
- Maintained classroom order and discipline to facilitate a positive learning environment.
- Adapted teaching methods to accommodate diverse learning styles and abilities.
- Encouraged students to ask questions and participate actively in discussions.
- Promoted respect and inclusivity within the classroom to foster a supportive atmosphere.
MHT (Mental Health Tech)
PEMHS
Pinellas Park, FL
02.2022 - 09.2024
- Actively participated in quality improvement initiatives aimed at improving patient outcomes in a mental health setting.
- Maintained a safe environment for both staff and patients by following infection control protocols and addressing any potential hazards promptly.
- Led group therapy sessions focused on various topics, such as stress management, coping skills, and relapse prevention.
- Developed therapeutic relationships with patients to encourage trust and open communication.
- De-escalated potentially dangerous situations through effective verbal communication techniques, combined with therapeutic presence.
Education
Bachelor of Arts (B.A.) - Majoring in Health Science, Minoring in Psychology
University of South Florida
Tampa12.2025
Associate in Arts (A.A.) - Business
University of Tampa
Tampa12.2022
Associate in Arts (A.A.) - Psychology
St.petersburg College
Clearwater12.2022
Skills
- Self-care promotion
- Therapeutic relationship
- De-escalation techniques
- Calm demeanor
- Positive and professional
- Self-harm prevention
- Organization
- Communication skills
- Time management
- Interpersonal skills
- Relationship building
- Active listening
- Prospecting
Languages
- English, Native
- Spanish, Conversational
Timeline
Server/Bartender
Aj's Dockside Bar & Grill
10.2025 - Current
Dock Master
Freedom Boat Club
05.2025 - Current
Substitute Teacher
Pcsb
10.2024 - 05.2025
MHT (Mental Health Tech)
PEMHS
02.2022 - 09.2024
Bachelor of Arts (B.A.) - Majoring in Health Science, Minoring in Psychology
University of South Florida
Associate in Arts (A.A.) - Business
University of Tampa
Associate in Arts (A.A.) - Psychology
St.petersburg College