Silvia M Borges
Miami,FL
Summary
Dynamic and reliable professional with extensive experience in customer service roles at Macy's and Uber. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in time management and teamwork, consistently optimizing operations and fostering positive relationships to drive repeat business. Adaptable and committed to delivering exceptional service.
Overview
8
8
years of professional experience
Work History
Uber Driver
Uber And Lyft
Miami, FL
10.2025 - 02.2026
- Provided safe and efficient transportation for passengers across various locations.
- Maintained high customer satisfaction through effective communication and service delivery.
- Navigated routes using GPS technology to optimize travel times and reduce delays.
- Managed vehicle maintenance, ensuring reliability and compliance with safety standards.
Merchandise Associate
Marshall
Miami, FL
02.2024 - 09.2025
- Assisted in inventory management, ensuring accurate stock levels and organization.
- Collaborated with team members to maintain a clean and visually appealing sales floor.
- Processed merchandise shipments, including unpacking and pricing items efficiently.
- Supported customer service initiatives by providing product information and assistance.
Cashier
Macys
Miami, FL
03.2020 - 11.2024
- Helped customers complete purchases,locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
Host
Dennys
Miami, FL
12.2017 - 06.2018
- Assisted in training new staff on hosting procedures and customer service standards.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Education
Florida National University
Miami, FLSkills
- Efficiency and time management
- Effective communication skills
- Reliability
- Adaptability and flexibility
- Passenger assistance
- Problem-solving
- Teamwork and collaboration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Uber Driver
Uber And Lyft
10.2025 - 02.2026
Merchandise Associate
Marshall
02.2024 - 09.2025
Cashier
Macys
03.2020 - 11.2024
Host
Dennys
12.2017 - 06.2018
Florida National University