Summary
Work History
Education
Skills
Languages
Timeline
Generic

Silvia Ramirez

El Paso,TX

Summary

Specialist in Customer Service Industries with 20 years experience in customer satisfaction, service, and management. Proven ability to develop services targeting customer relations and customer service. Skilled in creating environments requiring customer interface and service with with face-to-face interactions

Work History

Managing Member

The Sun Valley Laundromat West Tex LLC
El Paso, TX
2019 - 2025
  • Partner in the start-up of the newly constructed Sun Valley Laundromat. The New business required learning the laundromat industry, interacting with various support personnel required for the business start-up and operation of the newly installed machines, associated equipment, and general business practices. With an emphasis on customer satisfaction, established a winning reputation with the new, growing, and now established customer base. The business currently has a 5.0 rating on Yelp and a 4.7 rating on Google Business.
  • Consistently met and exceeded growth, income, and customer satisfaction goals. Grew Business from $0 to an above average gross for similar laundromats band six figure net!

Hotel Manager

Old Santa Fe Inn
Santa Fe, NM
  • With an emphasis on customer relations and customer satisfaction, managed the front desk operations, maintenance, and housekeeping personnel, Negotiated customer rates, scheduled bookings, ordered food and supplies, and interfaced with with commercial support companies and ensured the 24-hour front desk duties were maintained. Responsible for representing The Old Santa fe Inn and assuring complete guest satisfaction.
  • In a highly competitive market with an emphasis on customer satisfaction and ensuring repeat visits, interfaced with customers experiencing various levels of travel issues to provide a comfortable, relaxing environment resulting in high ratings and high bookings for The Old Santa Fe Inn.

Teaching Assistant

Montessori Institute of Science
Chandler, AZ
  • Assisted the headmistress in the care; teaching, and motivation of the 2 and a half to 6-year-old children in the Montessori method of early learning and teaching techniques. Responsible for teaching Spanish, including class delivery, lecturing, reading and conversing in a Spanish language immersed environment.
  • Over a three-year period, supported the growth of the newly formed Montessori Institute with regular interactions between the children and the parents resulting in complete customer satisfaction.

Owner/Operator

SIBRA
Cardenas, SLP, MX
  • Opened and operated the retail clothing store in the Mercado Cardenas Mall, Cardenas, Mexico. Presented products and sold in a competitive retail environment resulting resulting in customer satisfaction and repeat business. Interacted with vendors and suppliers, and maintained bookkeeping and accounting, while firmly establishing the new business.
  • Successfully managed the enterprise from startup to profitability and sold the established business.

Manager/Salesclerk

La Nueva Fortaleza
Rayon, SLP, MX
  • Managed the time-honored business with responsibilities for the sales and merchandising of appliances, furniture, electronics, and various specialty gifts and merchandise. Directed all store operations including clerical personnel, bookkeeping and accounting, and store purchasing. Traveled to manufacturing facilities to negotiate and purchase products and interacted with vendors. Responsible for maintaining complete customer satisfaction by presenting products, assisting and selling to customers, and maintaining merchandise order throughout the store.
  • Ensured continued growth, popularity, and customer satisfaction to carry on with the long-established reputation of La Nueva Fortaleza.

Education

English As A Second Language, Level 5 -

Maricopa Community College
Los Angeles, California

English As A Second Language - Conversation And Creative English

Technical Vocational Institute
Albuquerque, NM

Interior Design -

Escuela Technica Potosina
San Luis Potosi, SLP, MX

Graphic Design -

Universidad Autonoma Potosina
San Luis Potosi, SLP, MX

Skills

  • Management
  • Conflict resolution
  • Public Relations
  • Team collaboration
  • Time Management
  • Customer communication
  • Multi-lingual abilities
  • Critical Thinking

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Managing Member

The Sun Valley Laundromat West Tex LLC
2019 - 2025

Hotel Manager

Old Santa Fe Inn

Teaching Assistant

Montessori Institute of Science

Owner/Operator

SIBRA

Manager/Salesclerk

La Nueva Fortaleza

English As A Second Language, Level 5 -

Maricopa Community College

English As A Second Language - Conversation And Creative English

Technical Vocational Institute

Interior Design -

Escuela Technica Potosina

Graphic Design -

Universidad Autonoma Potosina

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