Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Silvia Siwi Ningrum

Phoenix,AZ

Summary

A personable and goal-oriented customer/client service professional, consisting of international experience, who will fully utilize diverse proven competencies to further the success of your company. My strong interpersonal, analytical and meticulous nature, will be utilized to their fullest, demonstrating proficient service-related aptitude. This is to ensure customers are experiencing the highest standards in every aspect of the business. And, to fervently uphold the company's reputation in every regard.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Ross Dress for Less
08.2024 - Current
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Attorney at Law

Themis Law Offices
02.2018 - 12.2023
  • Conducted comprehensive due diligence investigations for corporate transactions, minimizing risks and potential liabilities.
  • Collaborated with multidisciplinary teams throughout Indonesia providing dedicated legal representation for diverse clientele.
  • Managed heavy caseloads efficiently, prioritizing tasks based on urgency and client needs while maintaining high standards of quality work.
  • Drafted complex legal documents for successful case resolutions, ensuring client satisfaction and confidentiality.

Attorney at Law

Silvia & Partners Law Offices
01.2010 - 12.2017
  • Conducted thorough research on complex legal matters, resulting in well-informed decisions and winning arguments.
  • Mentored junior associates by sharing expertise and providing constructive feedback to enhance their professional development.
  • Implemented effective litigation strategies to achieve favorable results in court trials and hearings.
  • Resolved disputes through mediation and arbitration processes, saving clients time and resources associated with lengthy court battles.
  • Delivered persuasive oral arguments in court proceedings that resulted in favorable rulings for clients' cases.

Attorney at Law

Wawan Ardianto & Partners
12.1998 - 12.2009
  • Worked with legislators to assist in drafting domestic and criminal legislation and enforcement procedures by offering insights as law practitioner.
  • Minimized risk exposure through careful advice on business operations and strategic plans.
  • Conducted legal research and conferred with colleagues with subject matter expertise to develop strategies and arguments in preparation for presentation of cases.
  • Successfully represented clients in civil litigation, criminal proceedings and appeals in provincial and federal courts.
  • Negotiated favorable settlements for clients by effectively implementing legal strategies for potential outcomes and awards.

Education

Bachelor of Laws - Major - Law

University of Indonesia
Depok City, Indonesia
09.1997

Skills

  • Staunch Ethics & Integrity
  • Acute Attention to Detail
  • Swift Problem-Solver
  • Active Team Contributor
  • Proficient Multi-Tasker
  • Commitment to Excellence
  • Flexibility & Adaptability
  • Career-focused

Certification

Accredited Legal Professional (ALP) Certification - 1998

Timeline

Customer Service Representative

Ross Dress for Less
08.2024 - Current

Attorney at Law

Themis Law Offices
02.2018 - 12.2023

Attorney at Law

Silvia & Partners Law Offices
01.2010 - 12.2017

Attorney at Law

Wawan Ardianto & Partners
12.1998 - 12.2009

Bachelor of Laws - Major - Law

University of Indonesia

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Silvia Siwi Ningrum