Simbarashe Munyaka
Chitungwiza ,,Zimbabwe
Summary
IT support engineer with over 5 years of industrial experience in computer systems (hardware/software), network and server administration. Compatible team player through complete ICT project cycles. Well-versed in end-user support on-site and remotely and ICT service delivery across to all stakeholders. Solid background knowledge in ERP systems testing, implementing and support.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant IT Administrator( Senior Data Personell)
Nurses Council of Zimbabwe
Harare
11.2017 - Current
- Provide technical support to end-users on a variety of computer software and hardware issues.
- Maintain network security by setting up firewalls, user authentication systems, and anti-virus software.
- Coordinate with vendors for installation of new hardware and software components.
- Install, configure, test, and maintain operating systems, application software, and system management tools.
- Monitor system performance to ensure optimal efficiency of IT infrastructure.
- Assist in developing and maintaining procedures for system backups and data recovery.
- Ensure compliance with all relevant rules and regulations governing data entry activities.
- Review existing information for accuracy and make necessary corrections.
- Perform data entry from paper documents, emails, and other sources into computer systems.
- Identify discrepancies between source documents and entered data.
- Verify accuracy and completeness of data entry into the database system.
- Store hard copies of data in organized files to optimize retrieval.
- Developed and maintained strong relations with customers to meet quality expectations.
Systems Support Technician
Southern Region Trading Company
01.2017 - 10.2017
- Provided technical assistance and support for incoming queries and issues related to computer systems, software, hardware and networks.
- Configured user accounts, permissions and passwords in accordance with established security policies.
- Troubleshoot network connectivity issues both internally and externally.
- Created backup plans for critical data files using appropriate technologies such as tape drives or cloud storage services.
- Deployed new servers and workstations according to company standards.
- Provided remote technical support via phone or online chat tools.
- Demonstrated superior customer service and deployed proven problem-solving techniques.
Education
Bachelor of Science - Management Information Systems
Midland State University
Harare Campus11-2016
Skills
- System Administration
- Remote Support
- End-User Training
- Help Desk Support
- Active Directory
- Server Management
Languages
Shona
First Language
English
Proficient (C2)
C2
Certification
- SQL Fundamentals - Querying and Data Manipulation
References
References available upon request.
Timeline
Assistant IT Administrator( Senior Data Personell)
Nurses Council of Zimbabwe
11.2017 - Current
Systems Support Technician
Southern Region Trading Company
01.2017 - 10.2017
Bachelor of Science - Management Information Systems
Midland State University
- SQL Fundamentals - Querying and Data Manipulation
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