Simeon Bishop
Grand Rapids,MI
Summary
Further my professional development with a company I can grow in, and make that my career. Customer service professional with experience in providing reliable parking assistance. Proven skill in handling different situations with poise and professionalism. Quickly handles customer service issues.
Overview
6
6
years of professional experience
Work History
Valet Supervisor
JW Marriott
06.2021 - Current
- Trained junior staff in customer care, driving and parking operations to uphold standards.
- Entered guest vehicle information and location in computerized valet parking system.
- Answered guest's questions about property amenities and services.
- Located and retrieved vehicles quickly to minimize customer wait times.
- Maneuvered vehicles into designated areas to maximize parking capacity.
Security Officer
JW Marriott
07.2020 - 06.2021
- Answer alarms and investigate disturbances
- Monitor and authorize entrance and departure of employees, and guests to guard against theft and maintain security of premises
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Circulate among guests, and employees to preserve order and protect property.
Valet Runner/Doorman
JW Marriott
06.2018 - 09.2019
- Insured the shift was organized and ran smoothly
- Coordinated the arrival of top guests and groups
- Provided punctual, polite valet services to uphold professional standards.
- Answered guest's questions about property amenities and services.
- Resolved customer complaints through calm, constructive communication.
Spa Coordinator
Salish Lodge & Spa
06.2017 - 05.2018
- Scheduled and coordinated all spa appointments
- Kept a safe, clean, and well-organized spa
- Cashier duties when dealing with merchandise
- Maintained a knowledge of spa treatments, packages, and services
Education
Grand Rapids Community College
Grand Rapids, MISkills
- I am a quick learner I am never satisfied with just getting by; I need to go the extra mile Always looking to improve myself in hopes that will improve my environment
- Customer Service
- Guest Assistance
Timeline
Valet Supervisor
JW Marriott
06.2021 - Current
Security Officer
JW Marriott
07.2020 - 06.2021
Valet Runner/Doorman
JW Marriott
06.2018 - 09.2019
Spa Coordinator
Salish Lodge & Spa
06.2017 - 05.2018
Grand Rapids Community College
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