SIMEON SMILEY
Pensacola,FL
Summary
Highly motivated Mortgage Counselor with extensive customer service and negotiating experience. Also & Outgoing Sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Highly experienced Individual known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Stays calm under pressure.
Overview
3
3
years of professional experience
Work History
Mortgage Counselor
Navy Federal Credit Union
06.2023 - Current
- Increased client satisfaction by providing personalized mortgage counseling services and guiding them through the application process.
- Assisted clients in understanding complex mortgage terms, resulting in informed decision-making and successful applications.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice for clients seeking mortgage assistance.
- Conducted comprehensive financial analyses of client situations, identifying potential obstacles and recommending solutions for successful mortgage applications.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
Sales Specialists
Intuit
12.2022 - 05.2023
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Developed, marketed and sold full range of products and support services.
Solar Sales Consultant
Meraki Solar
05.2022 - 12.2022
- Greeted customers with smile and provided friendly, knowledgeable service.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Traveled by foot or automobile to deliver or sell merchandise or services.
- Consulted with clients after sales or contract signings to resolve problems and provide ongoing support.
- Drove team revenue totals by bringing in top sales numbers.
- Presented sales presentations and proposals to prospects in territory, identifying positive features and advantages of Product or Service over those of competition.
- Prepared analyses of customer's current and projected electrical usage, demonstrating financial return on investment via new system introduction.
- Created sales and marketing tools, growing clientele and generating quality sales leads.
- Discussed solar benefits with customers and drew comparisons with power company rates and drawbacks.
- Produced quotes, proposals and contracts as part of sales process.
- Generated solar energy customer leads to develop new accounts.
- Gathered information from prospective customers to identify solar energy needs.
- Followed-up with warm prospects to deepen connections and convert leads.
- Worked out in field for number of days per year focused on going door-to-door to meet potential customers.
Account Executive
Total Quality Logistics Inc.
11.2021 - 05.2022
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Prospected new clientele through networking, cold calling, canvassing and referrals.
- Drove new business development through qualifying leads, building relationships and executing strategic sales.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Managed sales cycle from first contact to established customer sale and maintained solid customer base.
- Reviewed accounts monthly to monitor and track customer satisfaction and complaints.
- Identified client business needs by gaining understanding of goals, objectives and processes.
- Communicated between internal and external stakeholders, clients and vendors.
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
- Recorded and maintained sales prospect and sales data within customer relationship management system.
Law Intern
Autumn Beck Blackledge
01.2021 - 03.2023
- Researched statutes and laws to support compliance and legal risk management.
- Communicated with law firms and paralegals to gather information for lawsuits.
- Performed civil, criminal, family law and juvenile legal research to help lawyers prepare for briefing and trial.
- Collaborated with insurance and risk management departments to offer clients additional resources.
- Drafted letters to clients, firms and businesses to request settlement or compliance with discovery requests.
- Worked closely with attorneys on different task to prepare for trial.
- Gathered information from defendants, witnesses and victims to assist lawyers in building cases.
- Prepared legal memoranda and draft decisions for advisement by judges.
Education
Bachelor of Arts - Law, Entrepreneurship
Purdue University
West Lafayette, IN12.2020
Skills
- Excellent Work ethic
- Organizational skills
- Friendly, positive attitude
- Leadership
- Communication
- Excellent People Skills
- Product and Service Sales
- Customer Service
- Product and Service Knowledge
- Time Management
- Sales Expertise
- Adapt to Diverse Groups
- Teamwork and Collaboration
- Listening Skills
Accomplishments
- Achieved 5 years of college football by working hard and staying focused for many days and nights. 4 year starter for Purdue University. Voted captain of the team my senior year.
Additional Information
Community Service
- Read Along America/Motivational Speaker: Traveled to West Lafayette Elementary School to speak to at-risk youth about the importance of being a team player and I participated in a reading program.
- Boys and Girls Club: I was privileged to speak and motivate the youth in the importance of being a part of a team and how each person was important for the team to win. Also participated in kickball with with them and was heavily involved with the special needs kids.
- Greenhouse Project: Participated in a gardening program that assisted the students of Klondike Middle School to plant flowers and learn how to nurture grass.
Timeline
Mortgage Counselor
Navy Federal Credit Union
06.2023 - Current
Sales Specialists
Intuit
12.2022 - 05.2023
Solar Sales Consultant
Meraki Solar
05.2022 - 12.2022
Account Executive
Total Quality Logistics Inc.
11.2021 - 05.2022
Law Intern
Autumn Beck Blackledge
01.2021 - 03.2023
Bachelor of Arts - Law, Entrepreneurship
Purdue University