Simi Luthra
Buena Park,CA
Summary
Dynamic and results-driven Project/Program Manager with over 10 years of experience in stakeholder engagement, data analysis, and business process optimization. Expert in leading cross-functional teams and delivering innovative, data-driven solutions through technical proficiency in Power BI, SQL, and SharePoint. Proven ability to increase operational efficiency, streamline processes, and implement sustainable solutions across various industries.
Overview
26
26
years of professional experience
Work History
Program Manager (ISG Industry Solutions Group)
Cisco
01.2021 - Current
- Developed and maintained comprehensive metric dashboards using Power BI and MS Forms
- Collaborated with field leadership to define requirements for sales and marketing programs
- Managed SharePoint, SalesConnect, and Portfolio Explorer sites, increasing accessibility to essential resources for over 10 industry segments
- Facilitated industry Community of Interest calls, fostering cross-team collaboration and alignment.
Program Manager (Global Partner Organization)
Cisco
01.2017 - 01.2021
- Spearheaded end-to-end support for Cisco’s Total Partner View (TPV), amplifying global sales efforts and increasing program visibility
- Streamlined processes for recurring and new sales opportunities by gathering tool-based requirements and managing change requests
- Developed customized reports and user guides, which were adopted globally, improving training consistency and stakeholder engagement
- Collaborated across IT and business units to ensure alignment, leading to successful project execution
- Designed and maintained the program's web page (SalesConnect), improving access to information and resources for global teams.
Project Manager/Systems Analyst
Southern California Edison
01.2007 - 01.2015
- Defined project scopes and tracked expenses
- Assisted in creating business and system requirements documents, ensuring clear alignment with organizational goals
- Managed project documentation and configuration libraries, leading to enhanced tracking and efficiency in project deliverables
- Developed executive presentations, providing insights that informed decision-making and project strategies.
Product Manager
Countrywide Home Mortgage
01.2005 - 01.2007
- Developed and launched new products for the credit department, reducing customer response times by 20% through streamlined processes
- Conducted JAD sessions to gather requirements and develop user-friendly application interfaces, improving system usability
- Led user acceptance and regression testing, reducing production bugs and ensuring smoother system rollouts
- Collaborated with developers to write business requirements and technical specifications, ensuring seamless project transitions.
Business Systems Analyst 2
Ameriquest Mortgage
01.2003 - 01.2005
- Gathered and documented business requirements, enhancing operational efficiency and reducing manual processing by 15%
- Developed test plans and conducted system testing, reducing system bugs by 30% in post-launch phases
- Performed gap analysis on new loan origination applications, leading to key functionality enhancements and improved workflows.
Helpdesk Technician
L.A. County Registrar Recorder/County Clerk
01.2000 - 01.2002
- Provided tier-1 and tier-2 technical support to over 500 users, resolving 95% of issues on the first call
- Generated management reports tracking call issues, requests, and agent performance, improving overall service metrics
- Installed and configured network printers, ensuring seamless operations across departments.
Technical Support Technician
Institutional Technology Academic Computing
01.1999 - 01.2001
- Designed and maintained Windows NT systems supporting over 50 computers in a networked lab environment
- Provided technical support for programming languages (C++, Visual Basic) and tools (MS Access), assisting students in resolving technical issues.
Education
Bachelor of Science in Business Administration - Computer Information Systems, Systems Analysis and Design
California State Polytechnic University, Pomona, CA
Skills
- Project & Program Management
- Stakeholder Engagement
- Business Process Optimization
- Data Analytics & Visualization
- Cross-Functional Team Leadership
- Technical Proficiency: Power BI (Advanced), SQL (Proficient), SharePoint (Advanced), Smartsheet (Advanced), SalesConnect (Advanced), HTML (Basic)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Program Manager (ISG Industry Solutions Group)
Cisco
01.2021 - Current
Program Manager (Global Partner Organization)
Cisco
01.2017 - 01.2021
Project Manager/Systems Analyst
Southern California Edison
01.2007 - 01.2015
Product Manager
Countrywide Home Mortgage
01.2005 - 01.2007
Business Systems Analyst 2
Ameriquest Mortgage
01.2003 - 01.2005
Helpdesk Technician
L.A. County Registrar Recorder/County Clerk
01.2000 - 01.2002
Technical Support Technician
Institutional Technology Academic Computing
01.1999 - 01.2001
Bachelor of Science in Business Administration - Computer Information Systems, Systems Analysis and Design
California State Polytechnic University, Pomona, CA
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