Simmie Mann
Corrections Officer IV
Palestine,TX
Summary
Correctional Officer with history of exercising sound judgment and reasoned thinking during crisis events. Develops strong rapport with prisoners and colleagues. Excellent command of detention center safety, security and emergency management protocols.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Corrections Officer IV
The Texas Department Of Criminal Justice
Palestine, TX
03.2021 - Current
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Sanctioned regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks and cell assessments.
- Documented prisoner identification, charges and inmate disturbance incidents.
- Authored incident reports for management on violations and discrepancies.
- Enforced regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks, alcohol sensor testing and gate-locking procedures.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
Welcome Desk Attendant
Palestine YMCA
Palestine, TX
05.2020 - 03.2021
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Assisted at front desk when and handled purchases at gift shop.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
Call Center Representative
The Results Companies, LLC
Palestine, TX
05.2019 - 08.2019
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Performed various clerical duties by filing and faxing docume.
- Assisted customers by answering questions and responding to inquiries.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Help Desk Assistant
The University Of Texas At Tyler
Palestine, TX
02.2017 - 08.2017
- Assessed, troubleshot and repaired various machines such as desktops, printers and sorters.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Retained existing clients and developed new accounts by extending high quality and efficient support service.
Education
Bachelor of Science - Criminal Justice
The University of Texas At Tyler
Tyler, TX 01.2011 - 12.2013
Skills
Correctional facility procedures
Safety and security enforcement
Complaint resolution
Desktop support
Timeline
Corrections Officer IV
The Texas Department Of Criminal Justice
03.2021 - Current
Welcome Desk Attendant
Palestine YMCA
05.2020 - 03.2021
Call Center Representative
The Results Companies, LLC
05.2019 - 08.2019
Help Desk Assistant
The University Of Texas At Tyler
02.2017 - 08.2017
Bachelor of Science - Criminal Justice
The University of Texas At Tyler
01.2011 - 12.2013