Simmie Mann
Palestine
Summary
Correctional Officer with history of exercising sound judgment and reasoned thinking during crisis events. Develops strong rapport with prisoners and colleagues. Excellent command of detention center safety, security and emergency management protocols.
Professional with a strong background in maintaining safety and security in correctional facilities. Proven ability to manage challenging situations with a calm and assertive approach. Skilled in conflict resolution, surveillance, and enforcing regulations. Known for reliability, adaptability, and effective teamwork in high-pressure environments.
Corrections professional committed to high standards and achieving results. Extensive experience in maintaining security, managing inmate behavior, and ensuring regulatory compliance. Known for strong team collaboration and adaptability in dynamic settings. Excellent communication and problem-solving skills valued by employers.
Overview
8
8
years of professional experience
Work History
Corrections Officer IV
The Texas Department Of Criminal Justice
03.2021 - Current
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Sanctioned regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks and cell assessments.
- Documented prisoner identification, charges and inmate disturbance incidents.
- Authored incident reports for management on violations and discrepancies.
- Enforced regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks, alcohol sensor testing and gate-locking procedures.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
- Supported successful emergency response efforts by participating in regular drills and training exercises.
- Prevented contraband introduction through diligent cell searches and visitor screenings.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Effectively interacted with staff, offenders, visitors, and public to maintain security within facility.
Dietary Aide
Legacy At Town Creek
07.2022 - 01.2024
- Served specific meals to patients with special dietary needs.
- Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
- Cleaned and maintained dining room during and after each meal service.
- Served food and snacks according to planned menu and patients' diet orders.
- Stocked food and other supplies for main kitchen and units.
- Served food and beverage items to residents, meeting therapeutic diets.
- Cleaned and sanitized kitchen, dining and utility areas to promote healthy environment.
- Delivered snacks to nurse station for distribution to specific residents.
- Treated patients and team members with dignity and respect.
- Followed dietary procedures in accordance with established policies.
- Set up trays and food service carts to deliver food to residents.
- Worked closely with team members to update cleaning protocols and increase aide efficiency.
- Received, stored and distributed food and supplies promptly, checking orders for accuracy.
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
Welcome Desk Attendant
Palestine YMCA
05.2020 - 03.2021
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Assisted at front desk when and handled purchases at gift shop.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
Call Center Representative
The Results Companies, LLC
05.2019 - 08.2019
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Performed various clerical duties by filing and faxing docume.
- Assisted customers by answering questions and responding to inquiries.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Help Desk Assistant
The University Of Texas At Tyler
02.2017 - 08.2017
- Assessed, troubleshot and repaired various machines such as desktops, printers and sorters.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Retained existing clients and developed new accounts by extending high quality and efficient support service.
Education
Bachelor of Science - Criminal Justice
The University of Texas At Tyler
Skills
- P>Correctional facility procedures
- P>Safety and security enforcement
- P>Complaint resolution
- P>Desktop support
- Relationship Building
- Issue Resolution
- OSHA Compliance
- Food Safety
- Written and Verbal Communication
- Cleaning and Sanitizing
- Customer Service
- Task Prioritization
- Time Management
- Scheduling and Planning
- Problem-Solving
- Food Preparation
- Recipe Standardization
- Creative Thinking
- Protective Equipment
- Observation Reporting
- Work Planning and Prioritizing
- Quality Assessment
- Meal Preparation
- Visual Inspection
- Dependable and Cooperative
- Physical Stamina
- Decision Making
- Verbal communication
References
- John Legard- Texas Department of Criminal Justice
Relationship: Shift Sargeant
Known: 2 years
Phone number: 337-936-9678
Ronnie Stanhope-Texas Department of Criminal Justice
Relationship: Shift Lieutenant
Known: 1 year, 5 months
Phone number: 903-423-5074
Donna Keiser-Palestine YMCA
Relationship: Membership Services Supervisor
Known: 2 years, 3 months
Phone number: 903-729-3139
Jeremy Janz-Palestine YMCA
Relationship: Palestine YMCA C.O.O
Phone number: 903-729-3139
Personal Information
Title:
Languages
English
Full Professional
Interests
Particularly, I have a fondness for films between the 1930s and 1960s Additionally, I enjoy learning new recipes Lastly, I am gaining increasing proficiency with social media engagement
Timeline
Dietary Aide
Legacy At Town Creek
07.2022 - 01.2024
Corrections Officer IV
The Texas Department Of Criminal Justice
03.2021 - Current
Welcome Desk Attendant
Palestine YMCA
05.2020 - 03.2021
Call Center Representative
The Results Companies, LLC
05.2019 - 08.2019
Help Desk Assistant
The University Of Texas At Tyler
02.2017 - 08.2017
Bachelor of Science - Criminal Justice
The University of Texas At Tyler
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