Simmone Roberts
Tallahassee
Summary
Customer service professional with robust background in assisting customers and resolving inquiries effectively. Recognized for strong problem-solving skills and maintaining positive customer experience. Team-oriented with focus on collaboration and achieving results, adaptable to changing environments.
Overview
5
5
years of professional experience
Work History
Server
AC Hotel by Marriott
Tallahassee, FL
02.2026 - Current
- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Managed dining area operations, ensuring cleanliness and adherence to health standards.
- Collaborated with kitchen staff to streamline order timing and delivery efficiency.
- Resolved guest complaints promptly, maintaining high service quality and guest retention.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Bartender/Concessions Worker
CMX Cinemas
Tallahassee, Florida
04.2023 - 05.2025
- Trained new staff on bartending procedures and customer service standards.
- Greeted customers and provided excellent customer service.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Prepared and served beverages in a fast-paced cinema environment.
- Managed inventory levels and restocked supplies as needed.
Cashier
Five Below
Tallahassee, FL
11.2022 - 01.2023
- Holiday Seasonal Worker
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Accepted cash and credit card payments, issued receipts and provided change.
Barista
Starbucks
Miami, FL
05.2021 - 08.2022
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Supported highest standards of conduct and service to support company reputation.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Listened to customer desires and needs to recommend optimal products.
- Restocked counter and customer areas to maintain adequate items levels for expected needs.
- Built loyal clientele through friendly interactions and consistent appreciation.
Education
Bachelor of Science - Political Science
Florida Agricultural And Mechanical University
Tallahassee, FL12-2026
High School Diploma - undefined
Barbara Goleman Senior High School
Miami Lakes, FL06.2022
Skills
- Good Work Ethic
- Planning & Organizing
- Reliable & Trustworthy
- Team Building
- Friendly, Positive Attitude
- Flexible Schedule
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Cleanliness standards
- Task prioritization
- Positive and professional
Timeline
Server
AC Hotel by Marriott
02.2026 - Current
Bartender/Concessions Worker
CMX Cinemas
04.2023 - 05.2025
Cashier
Five Below
11.2022 - 01.2023
Barista
Starbucks
05.2021 - 08.2022
High School Diploma - undefined
Barbara Goleman Senior High School
Bachelor of Science - Political Science
Florida Agricultural And Mechanical University