Hi, I’m
Simoane Jones
Lithia Springs,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
years of professional experience
Work History
Pappadeaux's Seafood Kitchen
Server
06.2023 - Current
Job overview
- .Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Supported needs of 20- person wait staff who attended to specific needs of countless customers daily for popular restaurant with social relevancy and intentionality.
Macy's
Fulfillment Associate
11.2021 - 04.2022
Job overview
- Responsible for driving great shopping experiences by supporting operational activities that drive sales, profit, and excellent customer service.
- Collaborate with store team to deliver results in friction free shopping environment receiving activities, packing, and shipping, fulfillment picking, and other duties as needed.
- Selected and filled over 100 orders from stock to fulfill customer requirements.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Communicated with other departments to facilitate fulfillment activities and address issues.
- Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
Optima Health
Customer Service Representative
11.2018 - 05.2020
Job overview
- Responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries related to Plan prescription benefits, eligibility or claim payment issues
- Provide quality service and customer satisfaction through effective communication and education
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of over 50 customer and provider calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
DOMA Technologies
Medical Documentation Reviewer
08.2015 - 04.2018
Job overview
- Read, examine, identify, and scan treatment records, progress notes, and other documentation relative to specific medical and/or psychological conditions listed by claimants
- Generated over 40 reports and confirmed data.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Analyzed complex medical records to identify discrepancies in accuracy and completeness.
Education
Booker T. Washington High SchoolNorfolk, VA
High School Diploma
06.2012
Tidewater Community CollegePortsmouth, VA
Some College (No Degree) from Early Childhood Education, Theatre arts
Skills
- Selling skills and product knowledge
- Understanding of pricing
- Detailed oriented and efficient in providing customer service in adverse situations
- Clear communication skills at understanding customers' needs and providing corresponding services
- Ability to analyze problems or situations
- 40 WPM
- Microsoft Office Suites Word, Outlook, Excel and PowerPoint experience
- Assist Customers
Timeline
Server
Pappadeaux's Seafood Kitchen
06.2023 - Current
Fulfillment Associate
Macy's
11.2021 - 04.2022
Customer Service Representative
Optima Health
11.2018 - 05.2020
Medical Documentation Reviewer
DOMA Technologies
08.2015 - 04.2018
Booker T. Washington High School
High School Diploma
Tidewater Community College
Some College (No Degree) from Early Childhood Education, Theatre arts
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