Simon Brazell

Installed cameras, access points, network switches, and access control technology for various schools/small businesses in Utah and Nevada

Pulled copper Ethernet and security cable through building infrastructure from server rack to endpoint devices

Prepared, installed, dressed and maintained network server racks with new connections

Backend support and client training on camera/security systems (Rhombus, Verkada)

Troubleshoot hardware/software problems either onsite or remotely

Traveled to MDU complexes in Michigan, Texas, and Oklahoma, onboarding sites with internet services provided by Smartaira

Installed network cable and conduit throughout apartment complexes to provide a managed wired network for residents

Installed in-unit Access Points providing managed wireless networks

Set up IDF box covers on the outsides of each apartment building

Installed network lines and wireless access points

Installed IDF switches and patch panels on the sides of each building

Patched previously run ethernet lines to patch panel, patching ports to the switch

Helped troubleshoot offline or underperforming access points

Formerly Blue Rim Networks

Started in Tier 2 customer support

Assisted clients in interfacing with managed internet system provided to their apartment complex

Basic troubleshooting of network connections and devices

Continued on to learn more advanced troubleshooting methods

Management of Cisco Catalyst Switches, Ruckus ICX Switches, Ruckus vSZ (and legacy ZoneDirector) for Wireless network management

Managed customer accounts and subscription services

Lead team of support agents in managing and resolving support tickets