Simon C Madrigal
Layton,FL
Summary
Detail-oriented User Experience Designer with expertise in design systems, problem-solving, and crisis management. Committed to enhancing user experiences through effective communication and collaboration.
Overview
8
8
years of professional experience
Work History
User Experience Designer
El Cielo Hospitality Group
New York, New York
02.2025 - Current
- Conducted user research to understand customer needs and preferences.
- Collaborated with cross-functional teams to enhance user experience strategies.
- Created design specifications and guidelines for development teams.
- Supported sales staff during pre-sales activities by providing technical expertise.
User Experience Designer
El Cielo Hospitality Group
Washington, District of Columbia
03.2023 - 01.2025
- Conducted user research to identify customer needs and inform design decisions.
- Led response efforts during crisis situations to ensure team safety and continuity.
Public Relations Intern
El Cielo Hospitality group
Miami, Florida
02.2021 - 03.2023
- Assisted in organizing public events to promote El Cielo's dining experiences.
- Developed content for newsletters to inform guests about new offerings.
- Provided assistance to PR manager with scheduling and organizing events.
Sales Associate
Pandora
Sunrise, Florida
04.2020 - 02.2021
- Assisted customers in selecting jewelry pieces and provided product knowledge.
- Managed sales transactions accurately using point-of-sale systems.
- Maintained visual merchandising standards to enhance product displays.
Manager
Scuottos
Sunrise, Florida
10.2018 - 02.2021
- Developed team schedules and delegated tasks among staff members.
- Collaborated with management to improve workflow processes and performance.
Education
Associate of Arts - Marketing
Broward College
Fort Lauderdale, FLSkills
- Design systems
- Innovation strategies
- Problem solving
- Effective communication
- Crisis management
- Visual design
- Active listening
- Multitasking capacity
Languages
English
Professional
Spanish
Native/ Bilingual
Affiliations
Andrea Bocelli Birthday Event - Miami (2022)
perience specialist El Cielo Mia
• Coordinated and supported the execution of an exclusive birthday event for world-renowned tenor Andrea Bocelli at El Cielo Miami, a Michelin-
starred restaurant
Ferrari Private Event - Miami (2023)
Experience Specialist El Cielo Miami
• Assisted in organizing and executing an exclusive Ferrari-branded event at El Cielo Miami, delivering a luxury experience tailored to elite clientele.
Michelin Star Acquisition - El Cielo Miami (2022-2024)
Operations & Guest Experience Contributor
• Played a key role in the operations and guest service experience during El
Cielo Miami's successful acquisition and retention of a Michelin Star for three consecutive years.
• Supported the restaurant's commitment to excellence in fine dining. hospitality, and creative presentation aligned with Michelin standards
Michelin Star Acquisition - El Cielo Washington D.C. (2024-2025)
Operations & Guest Experience Contributor
• Contributed to El Cielo Washington D.C.'s continued Michelin Star status, supporting its recognition for excellence in Colombian fine dining.
• Delivered high-level hospitality and service aligned with Michelin standards in a competitive and refined D.C. culinary landscape.
Restaurant Opening - Cartagena by Juan Manuel Barrientos (2023)
Opening Team Member
• Part of the founding team for the launch of Cartagena by Juan Manuel
Barrientos, an extension of the acclaimed El Cielo restaurant group.
• Supported pre-opening operations, staff training, and service setup to ensure the brand's signature luxury experience was established from day one.
• Food and Wine fest- Puerto Rico 2026
Kaitlyn's Gift Foundation (2012-2022)
Founding Member & Community Engagement Volunteer
Timeline
User Experience Designer
El Cielo Hospitality Group
02.2025 - Current
User Experience Designer
El Cielo Hospitality Group
03.2023 - 01.2025
Public Relations Intern
El Cielo Hospitality group
02.2021 - 03.2023
Sales Associate
Pandora
04.2020 - 02.2021
Manager
Scuottos
10.2018 - 02.2021
Associate of Arts - Marketing
Broward College