SIMON HOLGUIN
Dallas
Summary
Results-oriented Store Manager with over 30 years of experience in the retail industry. Skilled in customer service, problem-solving, and team leadership. Proven track record of increasing productivity, improving customer satisfaction, and implementing effective loss prevention strategies. Strong ability to motivate and mentor team members to achieve exceptional results.
Overview
35
35
years of professional experience
Work History
Store Manager
Biglots
McKinney
04.1993 - Current
- Provided leadership and motivation to team members to increase productivity and efficiency within the store.
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
- Interviewed and hired prospective employees according to team needs.
- Oversaw day-to-day store operations to foster efficient and profitable operations.
- Mentored new employees on store policies and procedures while providing guidance and support in their roles.
- Created weekly work schedules to meet staffing needs while controlling labor costs.
- Addressed employee issues, performed corrective actions, and terminated employment when necessary.
- Coordinated employee schedules according to availability and made staffing adjustments to cover shifts.
- Monitored customer service levels and implemented necessary changes to improve customer satisfaction.
- Monitored store operations to ensure compliance with safety regulations, company policies, and legal requirements.
- Conducted regular performance reviews with staff to ensure job expectations were met or exceeded.
- Implemented loss prevention strategies, alleviating shrink.
Store Manager
City discount drugs
El Paso
02.1990 - 01.1993
- Store Manager/ part owner
- Provided leadership and motivation to team members to increase productivity and efficiency within the store.
Education
High School Diploma -
Thomas Jefferson High School
El Paso, Texas05-1972
Skills
- Customer service
- Problem-solving
- Team leadership and coaching
- Customer service management
- Schedule to payroll goals
- Freight processing preparation to complete and set merchandise to notes
- Policy development and enforcement
- Budget administration
- Staff training/development
Timeline
Store Manager
Biglots
04.1993 - Current
Store Manager
City discount drugs
02.1990 - 01.1993
High School Diploma -
Thomas Jefferson High School