Simon Hukle
Lexington,United States
Summary
Customer Service Agent with three years of experience in the aviation industry, excelling in handling adverse situations and ensuring seamless flight operations. Proven dedication to mastering all facets of the customer service role, contributing to the success of the American Airlines Group. Skilled in multitasking, leadership, and interpersonal communication, with a passion for delivering exceptional customer service. Adept at collaborating with team members to achieve operational excellence. Eager to leverage my expertise as a Supervisor in Training to elevate customer satisfaction and streamline operational processes, by ensuring all agents are properly qualified for their part in the operation.
Overview
8
8
years of professional experience
Work History
Customer Service Supervisor
Enovy Air
01.2025 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
Customer Service Agent
Envoy Air
11.2021 - 01.2025
- In my three years with Envoy I have striven to reach the next level of my training, and the constant urge to do my best to aid my team members
- I have done my absolute best to learn each of the main functions of my position at the Bluegrass Airport
- While doing so I have found a true enjoyment in the action of customer service and the role that I serve within the American Airlines Group
Line Service Technician
Signature Flight Air Inc.
05.2021 - 11.2021
- Worked as a functionary to service, supply, and see to the care of private aircraft flying in and out of the Bluegrass Airport
Airport Maintenance Technician
Bluegrass Airport
04.2021 - 07.2021
- My duties consisted revolved around the general upkeep and public appearance of the Lexington Bluegrass Airport
- Primary duties were lawn care, sanitation, and light construction
Warbird Maintainer
Warriors & Warbirds
11.2019 - Current
- Assisted with the restoration, preservation and operation of multiple Second World War era aircraft
Flight Simulator Instructor
Aviation Museum of Kentucky
09.2016 - 12.2021
- Assisted museum guests with the operation and education of flight simulator to ensure an exciting and memorable experience within the aviation field
Education
High School Diploma -
Sun Valley High School
05.2020
Associate of Arts -
Bluegrass Community Technical College
02.2025
Military Leadership Minor -
University of Kentucky
11.2023
Skills
- Teamwork Skills
- Multitasking Skills
- Leadership Skills
- Good customer service
- Interpersonal Communication Skills
- Collaboration & Teamwork
Hobbies and Interests
- Flying
- Travel
- History
- Educating
Timeline
Customer Service Supervisor
Enovy Air
01.2025 - Current
Customer Service Agent
Envoy Air
11.2021 - 01.2025
Line Service Technician
Signature Flight Air Inc.
05.2021 - 11.2021
Airport Maintenance Technician
Bluegrass Airport
04.2021 - 07.2021
Warbird Maintainer
Warriors & Warbirds
11.2019 - Current
Flight Simulator Instructor
Aviation Museum of Kentucky
09.2016 - 12.2021
Associate of Arts -
Bluegrass Community Technical College
Military Leadership Minor -
University of Kentucky
High School Diploma -
Sun Valley High School
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