Simon Kagondu

• Participate in new client onboarding and contract renewal processes
• Escalate unusual activity to Financial Intelligence Unit (FIU) and assist with escalating potential risks
• Perform negative news screenings on both new and existing customers
• Engage various third-party and internal databases to assist with due diligence searches with tools such as LexisNexis, World Check, and also Google as needed.
• Assist Senior Analysts and Management as required.
• Review of client accounts for potential matches to designated sanctions targets and prohibited person lists using OFAC websites and C-link
• Perform independent check of KYC information provided by front office
• Prepare and send SAR to regulatory compliance manager prior to filing
• Review enhanced due diligence for both new and existing higher-risk clients including analyzing corporate structures and other documentation as necessary
• Adept at applying required guidelines to prevent funds from being used for fraudulent purposes
• Analyze client data, documentation, and negative news to determine client risk profile as established under global KYC Procedures
• Review and detect suspicious activities based on variety of AML Systems generated transactional alerts from transactional activity.

• Extensive knowledge of current fraud issues and trends
• Conducted objective, thorough, and timely investigations into allegations of fraud
• Maintained detailed records on clients for second-level review
• Analyzed and investigated complex fraud cases, including account takeover, elder abuse, dispute fraud, and identity theft
• Identified fraud patterns and anomalies through analysis of large quantities of data
• Reviewed and updated codes of conduct and Company Policies
• Conducted detailed investigation into suspicious activity and drafting SAR when risk cannot be mitigated
• Investigated suspicious activities arising from account surveillance and branch escalations
• Have track record in risk assessment, data analysis, and fraud detection
• Sound knowledge of regulatory requirements related to fraud detection and investigation
• Adept at monitoring and reviewing institutional transactions and reconciling customer accounts to identify fraud
• Dealt with suspicious transactions and in some cases put some merchants on reserve until transactions have been verified
• Worked with merchants trying to resolve some cases by getting documents that issuing banks may be requiring

Relationship Manager

Global Payments - Owings Mills, MD April 2005 to October 2017

Managed credit card processing for Premier Accounts that processed $100M annually with Global.
• Liaison with Client Services and Account Management teams to provide status, resolution, and root cause of all platform issues arising in production environment.
• Coordinated all Production Change Requests for managed merchants, securing approvals and overseeing implementation and deployment.
Responsible for providing support by assisting with development of sales proposals, and pricing models; conducting necessary research to prepare for sales calls, providing post-sales customer service support including completion of all required implementation documents and proposal assistance as part of production environment.
Managed client profitability based on budgets and growth targets. ∙ Performed primary and secondary research on industry, competitor and customer trends and activities.
• Effectively synthesizing findings and recommendations into clear, concise presentations.
• Worked closely with partners (sales, product, and marketing), reconciling and executing customer and market intelligence obtained through analytics and substantive feedback back into product strategy. • Developed and maintained direct relationships with strategic customers. ∙ Partnered with sales and relationship management teams to expand existing customer relationships.
Other departments worked at Global Payments.

Risk Management

Business Development

Research

Iso Relations

Chargeback and Fraud.