- Meeting new people
- Watching soccer
- Adventure
- Reading
- Travelling
SIMON KIMUNYA KANGETHE
Summary
I am a dedicated and experienced hospitality professional with a strong background in leadership and customer service roles. With a proven track record of supervising and training teams, I excel in ensuring efficient operations and delivering exceptional guest experiences. My commitment to upholding company policies, maintaining high standards of food presentation, and resolving issues demonstrates my attention to detail and problem-solving abilities. I am a highly adaptable and courteous professional who is passionate about delivering top-quality service in the hospitality industry.
Overview
10
10
years of professional experience
Work History
Inroom Dinning Senior Server
Fourseasons Hotel Doha
01.2020 - Current
- Coach and train subordinates.
- Plan, assign, and monitor duties.
- Ensure that all in-suite deliveries are made according to timeframes set.
- Maintain food presentation and temperature control of all orders.
- Ensure that the guests are provided with efficient and professional service.
- Possess knowledge of Food Operations such as menu knowledge, cooking methods applied, menu cycles and presentation standards.
- Possess thorough knowledge of the company operations policies as described in the Restaurant Operations Manual.
- Exhibit the company service culture, by being polite, courteous, and accommodating at all times.
- Ensure that adequate supplies are provided within the station to enable smooth, prompt and professional service at all times.
- Train all room service personnel to answer the Room Service phone promptly and according to company standards.
Server (Nightshift team leader)
Fourseasons Hotel Doha
09.2017 - 12.2020
- Supervising employees, assigning duties, and creating a shift schedule.
- Monitoring team performance and ensuring duties are performed efficiently.
- Reporting any issues that arise during the shift to management.
- Managing employee requests and transgressions.
- Ensuring compliance with company policies, health, and safety standards.
- Coaching team members and training new staff.
- Opening and closing registers, accounting for the daily intake and preparing cash deposits.
- Handling customer issues and employee disputes.
Banquet Server Team Leader
08.2016 - 01.2017
- Assist with the complete setup and breakdown of the banquet area.
- Relay food and beverage orders.
- Anticipate guests' needs and exceed customer service expectations.
- Respond urgently and appropriately to any concerns.
- Present in professional appearance and mannerisms.
Server
Nobu
12.2015 - 07.2016
- Server in authentic Japanese restaurant, doing open or closing the restaurant as per the duty schedule and reporting to my supervisor about the operation.
- Taking care of multiple in-house and outside guest and giving quality service.
Education
Diploma - Hotel Management
NAIROBI HOSPITALITY COLLEGE
12.2009
Skills
- Ability to work effectively and efficiently with different nationalities
- Leadership Skills
- Training and Coaching
- Time Management
- Customer Service
- Knowledge of Food Operations
- Compliance and Policies
- Problem-Solving
Interests
Merits
- Nominated employee of the month
- Assigned as designated trainer
- Represented the department in some challenges and emerged top
Timeline
Inroom Dinning Senior Server
Fourseasons Hotel Doha
01.2020 - Current
Server (Nightshift team leader)
Fourseasons Hotel Doha
09.2017 - 12.2020
Banquet Server Team Leader
08.2016 - 01.2017
Server
Nobu
12.2015 - 07.2016
Diploma - Hotel Management
NAIROBI HOSPITALITY COLLEGE