Simon Martinez
Orlando,FL
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
Panda Express Restaurant Group
01.2023 - Current
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored security and handled incidents calmly.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Server
Eden The Lounge
11.2021 - 12.2022
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Head Manager
Nacion Sushi Panama
01.2018 - 10.2020
- Built collaborative relationships with key company leaders to solve challenges and elevate service based on customer feedback.
- Established team priorities, maintained schedules and monitored performance.
- Effectively supervised staff of 40 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Managed overstocking, restocking and inventory control procedures.
- Developed and administered project budgets.
- Managed payroll data entry and processing for 40 employees to comply with predetermined company guidelines.
Assistant Manager
Lazotea Rooftop Panamá
02.2015 - 01.2018
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Education
Bachelor of Science - Marketing
Universidad Latina Panamá
Panamá Country11.2020
Skills
- Interactive Management
- Team Player
- Restaurant Operation
- Warm and Friendly
- Food and Beverage Service
- High-Volume Environments
- Adaptable and Flexible
Certification
- Certified Project Manager, Google - 2022
- Comprehensive Creativity, Brother School of Creatives - 2019
- Sommelier Training, Global Brands Panamá - 2018
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Assistant Manager
Panda Express Restaurant Group
01.2023 - Current
Server
Eden The Lounge
11.2021 - 12.2022
Head Manager
Nacion Sushi Panama
01.2018 - 10.2020
Assistant Manager
Lazotea Rooftop Panamá
02.2015 - 01.2018
Bachelor of Science - Marketing
Universidad Latina Panamá
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