Customer-focused Merchandise Cast Member with hands-on experience in guest service, register transactions, and shelf replenishment within high-volume retail. Streamline store operations by efficiently processing purchases and collaborating with team members to maintain product availability. Background in retail, food service, and client-facing roles reinforces a commitment to enhancing customer satisfaction.
Work History
Merchandise Cast member
1 Year 10 Months
Walt Disney World | 08.2024 - 06.2026
Managed daily operations to ensure smooth service
-Enhanced guest experience by greeting guests and proactively offering assistance
-Processed guest transactions efficiently while maintaining a friendly demeanor
-Maintained well-stocked shelves throughout the day to ensure product availability
-Coordinating with other cast members to complete all necessary tasks
Counselor/CIT Director
7 Years
Mt. Lakes Day Camp | 07.2018 - 07.2025
Outlined daily tasks for staff
-Led daily activities for groups of kids, fostering engagement and participation
-Ensured safety and wellbeing of campers, creating a secure and supportive environment
-Instructed CITS on counselor responsibilities, enhancing their readiness and effectiveness
Quick Service Cast member
10 Months
Walt Disney World | 08.2023 - 06.2024
Outlined key duties
-Coordinated large team to ensure swift and efficient service
Prepared, served, and stored food items following health standards
-Following procedure to maintain safe, clean, and fully stocked restaurants
Engaged with guests warmly and patiently to enhance their experience
Owner/Operator
4 Years 2 Months
Easy Errands | 03.2019 - 05.2023
Outlined daily tasks and expectations for team members.
-Executed errands and services for clients, including grocery shopping, transportation, and deliveries to enhance client satisfaction
-Delivered exceptional customer service while organizing client schedules for improved time management
Key Holder
4 Months
Hallmark | 11.2021 - 03.2022
Outlined daily tasks for the team.
-Opened and closed store, ensuring smooth operation and security
-Handled cash and managed cash safe, maintaining accurate financial records
Managed cash register transactions efficiently.
-Stocked and organized store, enhancing product visibility and customer access
-Fulfilling and packaging online orders
-Assisting customers in store and on the phone
Assistant to the Executive Director
4 Years 9 Months
Allied Community Enterprises | 04.2017 - 01.2022
Outlined key duties and tasks related to the role
-Working directly under the executive director of an affordable housing organization
-Developed presentations and donor campaigns to enhance engagement and funding opportunities
-Coordinated fundraising events and managed mailings to increase donor participation and contributions
-Delivered technical assistance to users
Fixed Based Operator Intern
4 Months
Reliant Air | 02.2016 - 06.2016
Responsibilities:
-Organized and parked charter jets in two hangars to ensure efficient space utilization
-Fueled and cleaned interior and exterior of jets to uphold safety and presentation standards
-Maintained facility cleanliness by operating floor cleaning machinery and utilizing appropriate cleaning products
Education
Bachelor's Degree - Mathematics Education
Western Governors University | Online | 08-2028
Associate Degree - Math and Science
Westchester Community College | Valhalla, NY | 12-2022