Simon A Adjei
Portland,OR
Summary
Detail-oriented Desktop Support and Printer Technician with extensive experience in Tier 1–Tier 2 support for Windows systems, desktops, laptops, and networked printers. Expertise in troubleshooting hardware and software issues, performing preventive maintenance on copiers and multifunction devices, and providing on-site and remote user support. Committed to minimizing downtime and accurately documenting technical issues in dynamic environments.
Overview
12
12
years of professional experience
Work History
IT Support Specialist
Tri-Sis Revenue Cycle Management
Dallas, Texas
11.2023 - 12.2025
- Delivered Tier 1–Tier 2 desktop support for end users in the office, warehouse, and production environments.
- Diagnosed and resolved hardware, software, and operating system issues for Windows desktops and laptops.
- Installed, configured, and maintained local and network printers, copiers, scanners, and multifunction devices.
- Troubleshot complex printing issues, including driver conflicts, queue failures, connectivity errors, and print quality problems.
- Performed preventive maintenance and repairs on printers and copiers (toner, drums, fusers, rollers, belts).
- Supported network printing via TCP/IP, print servers, and shared printer environments.
- Responded to incidents and service requests using ticketing systems, while meeting SLA requirements.
- Provided on-site and remote technical support, with a strong customer-service focus.
- Assisted with workstation imaging, deployments, upgrades, and hardware refresh projects.
- Supported users with Microsoft Office, email, browsers, and line-of-business applications.
- Managed user accounts, password resets, and basic group permissions (Active Directory).
- Maintained accurate documentation for incidents, assets, and maintenance records.
- Collaborated with vendors and third-party service providers for escalated printer and copier issues.
- Reduced downtime by quickly identifying root causes, and implementing permanent fixes.
Production Operator
Carlisle Construction Materials
Terrell, Texas
05.2021 - 08.2023
- Operated, monitored, and troubleshot production equipment, applying systematic problem-solving skills similar to desktop and hardware support
- Identified equipment faults, error conditions, and performance issues and took corrective action to minimize downtime
- Followed detailed written and verbal instructions, standard operating procedures, and technical documentation
- Performed routine maintenance, inspections, and basic repairs on machinery and equipment
- Logged issues, actions taken, and outcomes in production and maintenance records (similar to IT ticket documentation)
- Worked closely with maintenance, engineering, and technical teams to resolve complex equipment issues
- Maintained accurate records, checklists, and reports to ensure quality and compliance
- Supported production staff by responding to operational issues in a fast-paced environment
- Ensured safety, quality, and efficiency standards were consistently met
- Adapted quickly to new systems, tools, and technologies
Help Desk Technician
Lighthouse chapel International
Portland, Oregon
11.2018 - 03.2021
- Provided Tier 1–Tier 2 desktop support for end users in office and production environments
- Installed, configured, and supported Windows desktops, laptops, monitors, and peripheral devices
- Diagnosed and resolved hardware, software, and operating system issues (Windows 10)
- Installed, configured, and maintained networked printers, copiers, scanners, and multifunction devices
- Troubleshot printing issues including driver errors, queue failures, connectivity, and print quality problems
- Performed preventive maintenance on printers and copiers (toner, drums, fusers, rollers)
- Supported network printing using TCP/IP, print servers, and shared printers
- Responded to help desk tickets using ticketing systems (ServiceNow, Jira, or similar)
- Provided user support for Microsoft Office, email, and basic applications
- Assisted with workstation imaging, deployment, and upgrades
- Maintained accurate documentation of incidents, resolutions, and asset inventory
- Delivered professional on-site and remote technical support with strong customer service
Computer/Printer Technician
CompuGhana LTD
ACCRA-Ghana, N/A
04.2014 - 09.2018
- Installed, configured, and supported desktop computers, laptops, monitors, and peripheral devices in office and production environments
- Diagnosed and resolved hardware, software, and connectivity issues for Windows-based systems.
- Performed setup, maintenance, and repair of printers, copiers, scanners, and multifunction devices.
- Replaced consumables (toner, drums, fusers, rollers), and performed preventive maintenance to reduce downtime.
- Troubleshot paper jams, print quality issues, network printing errors, and driver conflicts.
- Installed and configured local and network printers using TCP/IP and print servers.
- Provided user support for email, basic applications (Microsoft Office), and operating systems.
- Responded to help desk tickets and on-site service requests in a timely manner.
- Documented service activities, repairs, and parts usage for maintenance records.
- Assisted users with basic training on printer operation and proper usage.
- Worked with vendors and suppliers to order parts and schedule advanced repairs.
- Followed safety procedures and manufacturer guidelines during equipment servicing.
Education
CompTIA A+ Certification -
CompTIA Certification
Illinois City, IL11-2025
Diploma - Information And Computer Systems/Printers
IPMC-GHANA
Accra-Ghana09-2013
High School Diploma -
Salem High School
Accra-Ghana05-2010
Skills
- Desktop and laptop troubleshooting
- Windows 10 / Windows 11 support
- Hardware installation and repair
- Printer, copier, and MFP maintenance
- Network printer setup and support
- Print servers and TCP/IP printing
- Driver installation and configuration
- Preventive maintenance (fusers, rollers, drums, toner)
- Imaging and device deployment
- Bios / firmware updates
Languages
English
Professional
References
References available upon request.
Timeline
IT Support Specialist
Tri-Sis Revenue Cycle Management
11.2023 - 12.2025
Production Operator
Carlisle Construction Materials
05.2021 - 08.2023
Help Desk Technician
Lighthouse chapel International
11.2018 - 03.2021
Computer/Printer Technician
CompuGhana LTD
04.2014 - 09.2018
CompTIA A+ Certification -
CompTIA Certification
Diploma - Information And Computer Systems/Printers
IPMC-GHANA
High School Diploma -
Salem High School