Simona Cocito
Fairfax,VA
Summary
Cheerful Restaurant Team Member well-versed in taking customer orders and remaining calm during busiest times. Motivated individual handling food and drink preparation in fast-paced dining environments. Clear communicator possessing outstanding customer service skills.
Overview
18
18
years of professional experience
Work History
Assistant Director of Nursing
Retirement Unlimited Inc
03.2023 - 07.2023
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Planned and assigned workload to 40-person nursing staff to direct patient care in a 118 bed facility.
- Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
Licensed Practical Nurse
Healthcare For Women
07.2013 - 08.2021
- Managed over 50 patient calls per day while fulfilling duties assigned by 8 physicians.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
Check-in Agent
Swissport International
01.2010 - 03.2013
- Provided schedule, routing and fare information to over 100 passengers daily.
- Utilized customer service skills to resolve customer complaints and provide timely and accurate information.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
Barista Shift Supervisor
Starbucks
07.2005 - 05.2012
- Create customer connections to ensure long term-sales. Served customers quickly and attentively while building rapport and making them feel welcome.
- Memorized official and off-menu preparations to serve all customers desires.
- Maintained highest standards of conduct and service to support company reputation.
Education
Licensed Practical Nurse - Nursing
Standard Healthcare Services College of Nursing
Falls Church, VA03.2015
Associate of Arts - Culinary Arts
Northern Virginia Community College
Annandale, VASkills
Ability to multi-task
Excellent customer service
Strong memory
Relationship development
Ability to work under pressure
Team work
- Creative problem resolution
- Organization and Time Management
- Service Prioritization
Languages
Spanish
Native or Bilingual
Timeline
Assistant Director of Nursing
Retirement Unlimited Inc
03.2023 - 07.2023
Licensed Practical Nurse
Healthcare For Women
07.2013 - 08.2021
Check-in Agent
Swissport International
01.2010 - 03.2013
Barista Shift Supervisor
Starbucks
07.2005 - 05.2012
Licensed Practical Nurse - Nursing
Standard Healthcare Services College of Nursing
Associate of Arts - Culinary Arts
Northern Virginia Community College
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