Simona Kairyte

• Ensure truck drivers adhere to all laws and regulations related to truck transportation set by the FMCSA.
• Ensure both companies uphold compliance with federal and state regulations applicable to a fleet of vehicles.
• Monitor hours of service regulations, conduct audits, inspect reports, and perform roadside inspections of company equipment at DOT checkpoints.
• Observed staff to review compliance and safety to minimize losses due to violations or damage.
• Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.

• Handled and promptly resolved customer complaints to maintain professional relationships.
• Followed up on customers' inquiries to assess satisfaction with provided solutions.
• Informed clients of policies and procedures.
• Established strong customer relationships, building recommendations and loyalty.
• Maintained comprehensive product and service knowledge for accurate, informative customer advice.
• Advised customers about new products and assisted customers in determining best insurance product for needs.

• Handled and promptly resolved customer complaints to maintain professional relationships.
• Followed up on customers' inquiries to assess satisfaction with provided solutions.
• Resolved caller issues quickly and thoroughly.
• De-escalated and resolved customer complaints with punctual, polite and professional service.
• Called prospective clients in market area to explain products offered and qualify leads.

• Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
• Researched and resolved billing discrepancies to enable accurate billing.
• Prepared and submitted monthly billing reports to management for financial overview.

• Solicit new business via cold calling and handing out flyers.
• Develop insurance quotes mainly property, auto, commercial auto.

• Dean's List Fall 2017
• 3.7 GPA
• Conducted SWOT analyses for business
• Tackled numerous financial decision-making challenges
• Developed a comprehensive budget forecasting proposal workbook
• Presented findings, and honed effective communication skills.

Acquired valuable experience across diverse career fields, including the medical, legal, and business sectors.