Simona Kennedy
Kelso,WA
Summary
Proactive Bookkeeper and Customer Service Associate with extensive experience in processing deposits, managing expenses. Skilled in cash management, bank statement reconciliation, and handling customer complaints professionally. Adept at training new associates and ensuring accurate, efficient order processing.
Overview
19
19
years of professional experience
Work History
Bookkeeper
The Home Depot
06.2020 - Current
- Maintained and processed deposits, and money logs.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Balanced Tills and researched Over/Shortages daily
- Helped management onboard and train new associates.
- Managed confidential files
Customer Service Associate
The Home Depot
09.2005 - 10.2011
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
Education
High School Diploma -
Klickitat School
Klickitat, WA1997
Skills
- Bookkeeping
- Bank Statement Reconciliation
- Data inputting
- Customer Relations
- Time tracking
- Cash Management
Timeline
Bookkeeper
The Home Depot
06.2020 - Current
Customer Service Associate
The Home Depot
09.2005 - 10.2011
High School Diploma -
Klickitat School
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
Adamaris LopezAdamaris Lopez
Sales Associate at The Home DepotSales Associate at The Home Depot
Valerie JeanValerie Jean
Customer Service Representative at The Home DepotCustomer Service Representative at The Home Depot